Jillian Martin

● Consolidate and analyze Social Security financial data to provide clear breakdowns to
our customers
● Identify and rectify any discrepancies in Social Security financial data to ensure accuracy
and proper coordination of benefits
● Answer claimant questions pertaining to our services, via our contact methods within
established company standards, guidelines and scripts
● Build sustainable relationships of trust with claimants through open and interactive
communication
● Provide accurate, valid and complete information by using the right methods/tools
● Handle customer needs by providing appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
● Efficiently respond to impromptu queries from both internal and external sources

● Provide timely feedback to the company regarding service failures or customer concerns
● Develop a comprehensive understanding of the Claimify platform
● Perform general administrative and office management duties as assigned
● Ability to prioritize essential tasks and duties to ensure proper completion of financial
calculations

• At River Bend In-patient psychiatric hospital, I worked with the social workers and psychiatrist to maintain stable, baseline mental health for patients
• Conducted group therapies meetings as well as treatment planning, care planning, patient rounding, goal setting, intensive documentation governed by state and joint commission
• In charge of budgeting, administrative duties and travel for patients and physicians.
• Enhanced participant satisfaction by planning and implementing diverse recreational activities for all age groups.
• Collaborated with local organizations to secure funding and resources for recreational programs, resulting in an expanded offering of activities.

• At Mohr & Mohr Smiles, I had a close interaction with each patient that we saw which entails excellent customer service skills
• I oversaw all customer service inquiries and social media outlets as well as newsletter creations
• I was the coordinator of all insurance information and breakdowns for billing, account receivable and payable
• I was in charge of all the administrative duties, meetings, travel coordinations for the physicians and continuing education of all office staff
• I was also in charge of human resources duties.
• Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
• Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Streamlined office processes by implementing efficient organizational systems and digital tools.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

• At L.O.M.S.G., I would oversee the office as well as all preoperative medical clearances and scheduling all O.R Cases at the hospital
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• I worked closely with all area hospitals and general medical offices to obtain pertinent patient health information
• I had a very close interaction with each patient that we saw which entails excellent customer service skills
• I oversaw all customer service inquiries and social media outlets as well as newsletter creations
• I was the coordinator of all insurance information and breakdowns for billing, account receivable and payable
• I was in charge of all the administrative duties, meetings, travel coordinations for the physicians and continuing education of all office staff
• I was also in charge of human resources duties, hiring, interviewing and payroll
• I was also in charge of teaching CPR educational classes for area referring office staff and physicians.
• Improved office efficiency, coordinating calendar management and scheduling appointments for executives.
• Ensured accurate financial documentation, maintaining meticulous records of all transactions and reconciliations.