Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Martin

Deer Park

Summary


Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.


Overview

5
5
years of professional experience

Work History

Shift Manager

Ritas Italian Ice & Custard
03.2021 - Current
  • Supervised daily operations to ensure optimal service and customer satisfaction.
  • Trained and mentored new staff on company policies and operational procedures.
  • Developed shift schedules to optimize labor resources and maintain productivity.
  • Implemented inventory management practices to reduce waste and improve supply chain efficiency.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer inquiries and complaints effectively, enhancing overall guest experience.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Scheduled staff to establish adequate coverage during peak business hours.

Cashier

Michaels Craft Store
10.2022 - 12.2022
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained organized cash register area to enhance operational efficiency.
  • Assisted customers with product inquiries and provided excellent service.
  • Implemented inventory management practices to ensure product availability and reduce stock discrepancies.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Nursing

Hofstra University
Hempstead, NY
05-2028

High School Diploma - Business Management

University of New Haven
West Haven, CT
05-2027

High School Diploma -

Deer Park High School
Deer Park, NY
06-2023

Skills

  • Strategic decision-making
  • Customer service expertise
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Inventory control

Timeline

Cashier

Michaels Craft Store
10.2022 - 12.2022

Shift Manager

Ritas Italian Ice & Custard
03.2021 - Current

Nursing

Hofstra University

High School Diploma - Business Management

University of New Haven

High School Diploma -

Deer Park High School

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