Jillian Owens
Atlanta,GA
Summary
Results-driven Project and Operations Manager with 8+ years of leadership experience overseeing multi-million-dollar project scopes and retail operations exceeding $2M annually. Proven track record of managing high-volume concurrent projects, controlling budgets, and leading cross-functional teams to deliver on-time and on-budget outcomes. Strong background in stakeholder coordination, process optimization, and revenue-driven operations across construction, financial services, and retail environments.
Overview
10
10
years of professional experience
Work History
Project Manager
Commercial Bank & Business Equipment
Canton, GA
02.2023 - Current
- Managing 20–25 concurrent commercial millwork projects ranging from $60K–$700K in value, overseeing full lifecycle execution from preconstruction through final installation.
- Successfully delivered 85+ projects with combined scopes exceeding $6.5M, ensuring adherence to budget, schedule, and quality standards.
- Direct cross-functional coordination among clients, architects, engineers, production teams, and field crews to maintain schedule integrity, fabrication accuracy, and seamless on-site delivery and installation for financial institutions and corporate office environments.
Insurance Agent
US Standard Insurance
Canton, GA
09.2021 - 02.2023
- Generated new residential business through strategic cold outreach to banks and mortgage brokers, establishing referral partnerships across regional markets.
- Quoted and placed 10–25 property & casualty policies per month—including homeowners, DP3, auto, renters, and flood coverage—across 30 national carriers, serving multi-state clients.
- Maintained active Property & Casualty license, ensuring compliance with state regulations and carrier underwriting standards.
- Advised clients on coverage structuring, risk exposure, and policy options to support informed purchasing decisions and long-term retention.
Store Manager
O'Reilly Auto Parts
Freehome, GA
09.2015 - 09.2021
- Directed operations across three retail locations over tenure, each generating $2M+ in annual revenue.
Managed full P&L responsibility, controlling labor, inventory, and operating expenses to maintain profitability and minimize shrink. - Led and developed teams of 5–10 employees per location, overseeing hiring, performance management, scheduling, and retention.
- Optimized inventory control and parts distribution processes, coordinating delivery routes and in-store logistics to ensure service efficiency.
- Reduced turnover and shrink through structured training, accountability standards, and risk mitigation practices.
Education
PMI
Skills
- Project & Operations Management
- Budget & P&L Oversight
- Scope & Schedule Control
- Vendor & Stakeholder Management
- Cross-Functional Team Leadership
- Risk Mitigation & Process Improvement
- Procurement & Inventory Management
- Client Relationship Management
- Business Development
- Procore
- Bluebeam
- Microsoft Office Suite (Excel, Word, Outlook)
Timeline
Project Manager
Commercial Bank & Business Equipment
02.2023 - Current
Insurance Agent
US Standard Insurance
09.2021 - 02.2023
Store Manager
O'Reilly Auto Parts
09.2015 - 09.2021
PMI