Jillian Reichart
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warm Transfer Agent
Policy Scout
11.2023 - 12.2023
- Improved client satisfaction by providing timely and accurate responses to inquiries regarding account balances, transactions, and holdings.
- Streamlined processes for efficient account transfers, reducing processing time and enhancing the overall client experience.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Enhanced customer relations by addressing concerns promptly and professionally, resulting in increased client retention rates.
SERVER/ BARTENDER
Gaspar's Grotto
09.2022 - 12.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
SERVER
Chili's
04.2021 - 09.2022
- Managed and coordinated multiple projects while ensuring timely completion
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Handled cash transactions accurately, contributing to balanced daily financial reports.
FOOD SERVICE WORKER/ CASHIER
Baycare Health Systems
09.2019 - 04.2021
- Effectively communicated with kitchen staff regarding any discrepancies between order tickets and actual orders
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines
- Efficiently prepared food items such as sandwiches, salads, soups and desserts according to recipes or specific customer orders
- Followed all safety standards when handling hot foods and liquids on the job
- Trained new employees on proper food handling techniques and restaurant policies
- Cross-trained colleagues on proper use of POS systems for efficient checkout times
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
Education
Associate of Arts - Business
Hillsborough Community College
Tampa, FL2025
Skills
- Quality Control
- Food Sales And Promotion
- Menu Memorization
- Guest Relations Management
- Order Accuracy
- Cash Handling
- Dining Area Maintenance
- Food And Beverage Pairings
- High-Volume Dining
- Food Preparation And Safety
- Table Setting Arrangements
- Age Verification
- Ordering Procedures
- Service Prioritization
- Sales Techniques
- Utensil Cleaning
- Menu Item Recommendation
- Server Training
- Time Management
- Multitasking
- Attention to Detail
- Relationship Building
- Filing and scheduling
- Data analysis
- Calendar management
- Attention to detail
- Spreadsheet management
- Proofreading abilities
- Appointment setting
- Microsoft Office proficiency
Certification
Trainer
Timeline
Warm Transfer Agent
Policy Scout
11.2023 - 12.2023
SERVER/ BARTENDER
Gaspar's Grotto
09.2022 - 12.2023
SERVER
Chili's
04.2021 - 09.2022
FOOD SERVICE WORKER/ CASHIER
Baycare Health Systems
09.2019 - 04.2021
Associate of Arts - Business
Hillsborough Community College
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