Jillian Rudin

• ensuring the smooth and efficient management of mortgage accounts. With a focus on customer satisfaction and compliance.
• Address customer inquiries related to mortgage accounts, payments, escrow, payoffs and trouble shooting access into their RMS accounts
• Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.

• Improved loan processing efficiency by streamlining documentation and communication procedures.
• Reduced processing time for loan applications by implementing an organized filing system.

.

• Enhanced team collaboration by sharing best practices and providing constructive feedback on colleagues'' work.
• Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

I provide a high level of care in my work and often help providing solutions for my team. Added value to my team by contributing to team goals and events. I contribute to the overall success of our team- in 8 months of being in the role I had the highest conversion 6 times, one of which when we were the number one team in the company.

• Sales /Front end/Cashier and returns.
• Developing and following front end script for in person delivery.
• Driving sales to meet projected goals, in multiple categories of : Tech services, Warranties, Subscriptions, Add-on's as well as customer service statistics.
• Designed training tools to help associates with pivoting to help overcome objections.

• Sales
• Cashier & money handling
• Loss prevention.
• Returns/recovery.

• Collaborated with the compliance department to eliminate procedural errors.
• Analyzed departmental documents for appropriate distribution and filing.
• Analyzed data collected from all loan applications for discrepancies to report to the FDIC to maintain banking regulations and procedures.
• HMDA Proficiency.
• Fraud Detection.

• Customer Service and Loss Prevention Specialist, implemented processes to ensure inventory control, suspicious behavior, safety
• Maintained knowledge of products, current sales and promotions, policies regarding payment and exchanges and security practices.

• Marketing & footwork.
• Setup/managed appointments for new clientele.

• General sales.
• Merchandising.
• Product knowledge and handling.

• Processed payments, reschedules, new student contracts, marketing/footwork for new students.