Open To Work
Jillian Savini
Londonderry
Work Preference
Summary
Motivated professional with a strong background in administrative management and customer service. Expertise in optimizing office workflow through efficient patient scheduling and training staff, resulting in improved service quality. Proven ability to manage multiple priorities while fostering effective communication across all organizational levels.
Overview
23
23
years of professional experience
Work History
Medical Administrative Manager
New England Foot & Ankle Specialists
Nashua
03.2023 - Current
- Managed daily administrative operations for a podiatric medical practice.
- Coordinated patient scheduling and appointment confirmations to optimize office workflow.
- Maintained patient records in compliance with healthcare HIPPA regulations.
- Assisted in financial management tasks, ensuring timely and accurate billing and invoicing.
- Trained new staff on office procedures and software systems.
- Identified and solved problems to enhance management and business direction.
- Supported staff through in-service training, providing mentorship and additional resources.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Oversaw office supplies inventory and procurement processes.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient information and updated records accurately in databases.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Head Bartender
Zachary's Chophouse
Windham
09.2022 - 09.2024
- Managed bar operations to ensure smooth workflow during peak hours, improving customer satisfaction and service speed.
- Trained and mentored junior bartenders in cocktail preparation and service standards, enhancing team skills and service quality.
- Developed new drink recipes to enhance customer experience and menu variety.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Maintained inventory by ordering supplies and managing stock levels, ensuring availability of key ingredients for menu offerings.
- Maintained a clean work area with appropriate safety standards according to health regulations.
Full-Service Wait Staff/Bartender
The Derry Restaurant
Derry
11.2018 - 09.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided exceptional customer service in a fast-paced environment.
Education Coordinator
American Career Institute
Woburn
01.2007 - 01.2013
- Administered and reviewed student and instructor evaluations to assess educational effectiveness and inform future programming.
- Coordinated schedule updates with Education Department and students to maintain clear communication and alignment on class offerings.
- Processed student enrollments in corporate registration database, ensuring accurate record-keeping for all participants.
- Processed fee & tuition payments and reconciled all bank activity with accounting
- Prepared Graduate Clearances for grades/attendance/balance monthly
Wait Staff/Team Leader
Newbury Court
Concord
01.2004 - 01.2007
- Led team of over 15 servers in fast-paced restaurant, coordinating service delivery to maintain efficiency during peak hours
- Directed operations for café and function hall services, facilitating seamless execution of diverse hospitality events
- Oversaw hospitality services for 500 residents in affluent retirement home, ensuring high standards of service and resident satisfaction
Administrative Assistant
KC's Hair Salon
Groton
01.2004 - 01.2005
- Oversaw front-of-house operations, processing cash and credit receipts to ensure smooth transactions
- Organized and managed inventory for streamlined stock handling
- Cultivated client relationships to enhance brand experience
Education
Cosmetology Certificate -
Henri's School of Hair Design
Fitchburg, MA01-2005
High School Diploma -
Groton Dunstable Regional High School
Groton, MA01-2004
Skills
- EHR/EMR Systems (Epic & Advanced MD)
- Appointment scheduling
- Calendar coordination
- Records management
- Administrative assistance
- Supplies management
- Proven time management
- Team leadership
- Staff training and development
- Organization and multitasking techniques
- Problem solving
- Effective communication
- Customer service
- Office supervision
Timeline
Medical Administrative Manager
New England Foot & Ankle Specialists
03.2023 - Current
Head Bartender
Zachary's Chophouse
09.2022 - 09.2024
Full-Service Wait Staff/Bartender
The Derry Restaurant
11.2018 - 09.2022
Education Coordinator
American Career Institute
01.2007 - 01.2013
Wait Staff/Team Leader
Newbury Court
01.2004 - 01.2007
Administrative Assistant
KC's Hair Salon
01.2004 - 01.2005
Cosmetology Certificate -
Henri's School of Hair Design
High School Diploma -
Groton Dunstable Regional High School