Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jillian Sepmoree

Royse City,TX

Summary

Dynamic Shift Manager with proven expertise at Popeyes, excelling in employee training and customer service. Skilled in inventory management and decision-making, I foster a motivated team environment, enhancing performance and compliance. Recognized for effectively resolving escalated issues, I ensure operational excellence and uphold high standards in fast-paced settings.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Manager

Popeyes
10.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.

Crew Member

McDonald's
08.2024 - 10.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Penn Foster High School
Scranton, PA
05-2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Flexible schedule
  • Team building
  • Shift leadership
  • Inventory management

Certification

  • Food Manager Protection Certification, ServSafe - 3/18/2025

Timeline

Shift Manager

Popeyes
10.2024 - Current

Crew Member

McDonald's
08.2024 - 10.2024

High School Diploma -

Penn Foster High School

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Jillian Sepmoree