Jillian Sigala
San Antonio,TX
Summary
Over twenty-four years' experience in relationship management (internal/external) as a primary liaison between carriers, customers, patients, leadership, and medical teams. Strength: Developing rapport to leverage relationships to promote teamwork and drive efficiencies. Strategic problem solver who envisions efficient solutions and executes with urgency across all levels of the organization.
Overview
26
26
years of professional experience
Work History
Senior Inbound Planner
HEB
08.2019 - Current
- Serve as a primary contact for all 160+ SA/HOU/LAREDO vendors, HEB and 3rd party carriers, HEB buyers and F&R partners in regards to HEB managed backhauls while developing positive business relationships and networking across all aspects of the business
- Manage 3 JB Hunt dedicated fleet terminals and 4 Niagara Bottling facilities that service HEB stores and DC’s that consisted of roughly 160+ orders daily
- Lead our Daily Huddle with JB Hunt and HEB management teams and created and utilized an efficient on boarding training plan and schedule for incoming team members
- Manually create shipments when needed for emergency water reserve rotation when needed for our warehouses and stores
- Perform Daily audits for 3PL shipments to confirm complete routing, rating and reconcile as needed per carrier
- Recipient of the 2021 Women of Distinction Award
Operations Specialist II
Parkway Transport
07.2017 - 08.2019
- Plan and facilitate the movement of 170+ Drivers, including contract Owner Operators
- Oversee work assignments using an OBC system to communicate with driver/owner operator to ensure work assignment, on time pickup and deliveries are executed
- Providing exceptional customer service while monitoring load booking and tracking HEB backhauls and HEB outbound store runs to HEB West Texas and North Texas division's
- Leadership support to dispatch team in absence of Supervisor
- Decision making regarding urgent matters
- Knowledge of Federal DOT laws, Hours of service, and safety compliance
Dispatcher
Sygma Network Inc.
07.2013 - 03.2015
- Responsible for dispatching over 200 trucks on a weekly basis in addition to handling customer accounts such as administrative duties, schedules and ensure correct orders are dispatched efficiently for time sensitive deliveries and also serving as a primary contact for drivers and customers
- Solved problems and dealt with a variety of variables in situations where only limited processes exist
- Maintained accurate and updated filings of drivers logs, routes, and related records for over 200 drivers
- Coordinate efforts with operations and administrative team to collaborate best solutions to satisfy our customers
- Knowledgeable of DOT rules and regulations
Customer Service Representative
Regional Management Corp
12.2012 - 04.2013
- Act as liaison to coordinate activities, accurately collect required documentation while providing superior customer service for account holders
- Resolve delinquent customer accounts through collection calls, offering payment deferments and/or alternative agreements
Supervisor
Sam's Club
02.1999 - 11.2012
- All aspects of onboarding: approve backfills, review resumes, interview prospective candidates and extend employment offers, develop and provide OTJ training in addition to ensuring adequate coverage by employee scheduling across all departments and providing verbal and written coaching/feedback when necessary
- Responsible for cash handling and drawer reconciliation on a daily basis
- Developed strong relationships across store leadership and employees to help decrease employee turnover
Education
Graduate -
The College of Healthcare Professions
04.2016
Diploma -
John Marshall High School
06.1999
Skills
- Microsoft Office (Word/Excel/Outlook/PowerPoint)
- HEB Systems: C3, OMI, TMS(Transportation Management System) & Hivemind
- Excellent Written and Verbal communication
- Leadership and problem solving skills
- Multitasking and relationship building skills
- Supply Chain and Logistics expertise
Timeline
Senior Inbound Planner
HEB
08.2019 - Current
Operations Specialist II
Parkway Transport
07.2017 - 08.2019
Dispatcher
Sygma Network Inc.
07.2013 - 03.2015
Customer Service Representative
Regional Management Corp
12.2012 - 04.2013
Supervisor
Sam's Club
02.1999 - 11.2012
Graduate -
The College of Healthcare Professions
Diploma -
John Marshall High School