Jillian Skelly
Palmyra,United States (+1)
Summary
Focused, passionate, and attentive Animal Care Technician with 4 years of experience. Possesses exemplary communication skills in compassion-oriented work environments. Well-versed in animal behavior, care, and knowledgeable in differences between dog breeds . Very comfortable interacting with both animals and owners.
Pursuing an opportunity to increase knowledge of animal care while working with a reputable veterinarian business.
Overview
4
4
years of professional experience
Work History
Lead Animal Care Technician
Best Friends Pet Hotel
Cinnaminson, NJ, NJ
07.2018 - Current
- Administered medications to animals in treatment and documented changes in condition.
- Administered general first aid as necessary
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food , medication, and water schedules for different animal species.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Monitored animals for signs of disease, illness, injury, or behavioral issues. Documented and communicated concerns to owners, and sought out veterinarian help as necessary.
- Followed effective process for bathing and grooming such as nail trimming/grinding, ear cleaning, gland expression, brushing, dematting, etc.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Worked 7 to 11-hour shifts with oversight of over 100 animals in kennels or holding pens.
- Improved health of pets by providing owners suggestions on diets and supplements, grooming, and socialization.
- Provides oversight of 20 animals in each dog daycare group playtime session, assuring a safe and secure environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Work a CSR position, educating customers about billing, payment processing and support policies and procedures.
- Responsible for daily animal drop off and pickup for boarding, grooming, and daycare.
Cashier
Kaffir Thai Cuisine
Palmyra, NJ
03.2018 - 07.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Greeted over 15 customers per day.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
Business Administration And Management
Rowan College At Burlington County
Pemberton, NJ05.2024
High School Diploma -
Palmyra High School
Palmyra, NJ06.2018
Skills
- Animal Quarters Maintenance
- Feeding,Watering, administering supplements, and medications as well as monitoring intake
- Animal Observations
- Dietary Restrictions
- Information Collection and Recording
- Facility Laundry and Cleaning
- Illness and Injury Detection
- Animal Grooming
Timeline
Lead Animal Care Technician
Best Friends Pet Hotel
07.2018 - Current
Cashier
Kaffir Thai Cuisine
03.2018 - 07.2018
Business Administration And Management
Rowan College At Burlington County
High School Diploma -
Palmyra High School
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