Jillian Vandernoth
Greenport
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
26
26
years of professional experience
Work History
Catering Server
Peconic Bay Yacht Club
05.2025 - Current
- Deliver exceptional service at high-profile events, ensuring guest satisfaction and seamless dining experiences.
- Coordinate food and beverage setup in alignment with event specifications, maintaining presentation standards.
- Assisted in training new staff on catering protocols and client service excellence.
- Arranged linens and table settings according to seating plan and event theme.
- Streamline event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Support the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Support catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
Key Holder/Sales Associate
Sea Bags
05.2023 - Current
- Supervise daily operations and ensured compliance with store policies.
- Manage inventory levels, optimizing stock for seasonal demands.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assist in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Manage sail trades, and scheduled pickup of sail to Maine.
- Coordinate with management to implement promotional strategies, driving foot traffic and sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Restaurant Server
Lucharitos
03.2022 - 04.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining order accuracy.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Front Desk Agent
Manhadden
05.2020 - 01.2022
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed check-in and check-out processes efficiently to minimize wait times.
- Coordinated room assignments and reservations using property management systems.
- Collaborated with housekeeping to ensure timely room availability for arrivals.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Receptionist/ Claims Agent
Mcmann Price
01.2018 - 01.2021
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to streamline operations and enhance service delivery.
- Maintained accurate records of client interactions, contributing to improved customer relationship management.
- Developed and implemented office procedures that increased administrative efficiency and reduced delays.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Collected insurance payments, processed transactions and updated relevant records.
- Processed claims efficiently, ensuring compliance with company policies and regulatory standards.
- Analyzed claim documentation to identify discrepancies and verify accuracy of information submitted.
- Collaborated with internal teams to resolve complex claims issues and enhance customer satisfaction.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Improved customer satisfaction rates by addressing claimant concerns promptly and providing clear explanations of policy coverage.
Restaurant Server/ Bartender
The Halyard
08.2017 - 01.2020
- Aided in the opening of the newly renovated Soundview Restaurant. Presently under new ownership and renamed The Halyard.
- Aside from everyday restaurant duties, help management in social media in promoting specials and entertainment.
- Server and bartender in our catered events, ranging from twenty people to two hundred people.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed table assignments and coordinated with kitchen staff for efficient service flow.
- Trained new servers on menu knowledge and proper service techniques to enhance team performance.
- Streamlined order processing through effective communication, reducing wait times for guests.
- Assisted in maintaining cleanliness and organization of dining area, contributing to positive dining experience.
- Oversaw inventory management, ensuring adequate stock levels of supplies and beverages during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Restaurant Server
Bahama Breeze
04.2014 - 06.2016
- Waited on customers in a high volume, fast paced environment, while giving them a true Caribbean experience.
- On shifts I worked including both lunch and dinner, I was either appointed shift captain or team lead. This held me responsible for assigning all servers running side work and closing side work. Then at the end of shift checking and signing them out.
- Was on the “Street Team” which went out and promoted Bahama Breeze, letting people know our monthly specials, and restaurant entertainment for that month.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new servers on menu items, service techniques, and restaurant protocols to enhance team performance.
- Conducted inventory checks for supplies, ensuring adequate stock levels for daily operations without excess waste.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Server
Miss Kitty’s Village Inn
01.2011 - 01.2015
- Held ABC manager responsibilities on shift. Demonstrating awareness of liability issues and law confirming legal drinking age and discontinuing service to intoxicated guest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted and endorsed the company by setting up promotional liquor nights, and advertising to bring in new business.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Built relationships with vendors to manage orders and negotiate costs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Fine dining server/Head server- Linkhorn Lounge/Banquet server
Princess Anne Country Club
05.2007 - 11.2011
- One of only two servers which were scheduled to provide upscale food and wine service. On occasion required silent service with certain country club members.
- This role was taken with quite honor within the country club, also in the upscale dining service arena.
- All orders had to be memorized along with nightly specials, no pen and paper allowed.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Personalized service for members by remembering their preferences and special occasions,
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Server/Banquet Manager
Angelo’s/Ellington’s
01.2004 - 02.2006
- Managed opening and closing duties included cleaning, restocking and reconciliation of personal bank.
- Personally chosen to team with executive chef at times to create new specials and cuisine for menu.
- Provided upscale food service in a high volume restaurant.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- For year and a half was banquet managers assistant for Angelo’s Catering
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Aided in booking of banquets of all types. Events ranged from twenty people to over five hundred.
- This at times went beyond catering service. Wedding planning was expected within certain bookings.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped in coordinating logistics for large-scale events, managing timelines and resource allocation effectively.
Intern/ Counselor
Westchester Center for Behavioral Therapy
01.2000 - 05.2003
- As an undergraduate aided psychologist and social workers in the daily psychiatric evaluation. Case work.
- Assisted in individual, group, and family therapy.
- Provided help to doctors in using cognitive and behavioral therapy within the means of individual and group socialization and play.
- Promoted a safe space within the therapeutic setting by maintaining professional boundaries and adhering to ethical guidelines.
- Scheduled appointments and filing of case work.
- Assisted in the development of treatment plans for clients, resulting in improved mental health and wellbeing.
- Attended ongoing training seminars relevant to the field of counseling, staying up-to-date on current best practices.
- Developed rapport with diverse populations, adapting communication styles to meet individual needs and preferences.
Education
Bachelor of Science - Psychology, Sociology and Communications
Manhattanville College
Skills
- Hospitality service expertise
- Retail industry expertise
- Concierge services
- Front desk operations
- Strong work ethic
- Guest engagement
- Multitasking Abilities
- Phone and email etiquette
- Problem-solving skills
- POS systems
- Detail-oriented
- Staff training
Timeline
Catering Server
Peconic Bay Yacht Club
05.2025 - Current
Key Holder/Sales Associate
Sea Bags
05.2023 - Current
Restaurant Server
Lucharitos
03.2022 - 04.2024
Front Desk Agent
Manhadden
05.2020 - 01.2022
Receptionist/ Claims Agent
Mcmann Price
01.2018 - 01.2021
Restaurant Server/ Bartender
The Halyard
08.2017 - 01.2020
Restaurant Server
Bahama Breeze
04.2014 - 06.2016
Bartender/Server
Miss Kitty’s Village Inn
01.2011 - 01.2015
Fine dining server/Head server- Linkhorn Lounge/Banquet server
Princess Anne Country Club
05.2007 - 11.2011
Server/Banquet Manager
Angelo’s/Ellington’s
01.2004 - 02.2006
Intern/ Counselor
Westchester Center for Behavioral Therapy
01.2000 - 05.2003
Bachelor of Science - Psychology, Sociology and Communications
Manhattanville College
QUALIFICATIONS
- In pertaining to this application you can see have experience in a therapeutic nursery, and case work
- Further the skills I have obtained from dealing with a diverse public in different situations will definitely aide in the social services environment
- Have fifteen years of combining front of the house and back of the house experience. Including management, bartending, waitressing ,and food handling
- Banquet manager for two year for Angelo’s Restaurant, Virginia Beach, VA
- Aided in the opening of three restaurants, two in Long Island NY, and other in Virginia Beach, VA
- Extensive knowledge in upscale food and wine pairing and service
- Organized and independent with strong time management skills
- Detail oriented and able to learn new tasks quickly and effectively
- Extremely efficient, having strong interpersonal skills and coaching skills
- Knowledge in many versions of restaurant POS systems
- Talented in creating a warm, friendly welcoming environment for both patrons and co- workers
Additional Experience
- Ticket Agent/Charter Reservationist-Cross Sound Ferry, Orient NY May 2003-October 2003
- Server/Bartending-Long Island, NY -Upon request 1996-2003
- Stable hand/Groom//Braider-Long Island NY-Virginia Beach VA 1992-Current