Jillian Vigil
PetSmart
Mesa,AZ
22
years of professional experience
Over the past 20 years, I’ve built a diverse leadership background spanning kitchens, retail floors, warehouses, and human services. My experience in crisis intervention, combined with years of managing retail and kitchen operations, gives me a unique ability to adapt and pivot seamlessly into whatever role a company needs me in. I possess an expert capacity for the rapid memorization of product information, regulations, metrics, and operational content, enabling highly effective staff training and precise resource allocation. I handle high-pressure, fast-paced environments with ease, and I pride myself on being the reliable leader who can jump into any situation, build high-performing teams, and drive them to succeed. I am now seeking a new opportunity where I can continue to learn, leverage my diverse experience to the company's advantage, and be given opportunity to further my career.
Work History
Experience Lead
4 Years 7 Months- Supervised multiple service department leads to maintain opporational excellence
- Maintained store standards and ensured compliance with our policies and procedures (P&Ps) and code of ethics
- Facilitated the associate experience and supported associate development.
- Coordinated scheduling, inventory control, and supply procurement for multiple departments.
- Monitored animal health, recording vital signs and behavioral changes
- Coordinated appointments and maintained organized patient records in the system.
- Provided compassionate care to animals
- Supported staff training by sharing knowledge on animal handling techniques and protocols
- Transported animals safely between clinics for special treatments or diagnostic testing if needed.
- Mitigated risk and upheld brand compliance by overseeing all incident reporting in Riskonnect
- Facilitated dog training, foster programs and adoptions as the ambassador for Petsmart Charities by seeking and maintaining relationships with adoption partners and customer engagement
General Manager
1 Year- Directed daily restaurant operations including staffing, financial oversight, and customer satisfaction initiatives.
- Developed and implemented strategies to increase profitability and streamline service procedures.
- Oversaw hiring, training, and performance management of team members to ensure consistent, high-quality service.
Prep Cook
1 Year- Prepared high-quality menu items in accordance with established recipes and safety standards.
- Maintained organization and cleanliness in a fast-paced kitchen environment.
- Supported kitchen team to ensure efficient workflow during peak hours.
Customer Service Representative -IT help desk Tech
1 Year 11 Months- Conducted outbound calls for student enrollment and managed inbound inquiries professionally.
- De-escalated customer concerns effectively, maintaining a calm and solution-focused approach.
- Documented all communications to ensure accurate recordkeeping and follow-up.
- Installed and configured hardware and software for user workstations.
- Provided technical support via phone, email, and in-person for staff inquiries.
- Conducted regular system updates to enhance security protocols and performance.
- Assisted in training employees on new technology systems and software applications.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Set up user profiles on local machines according to established standards.
Kitchen Manager / Head Cook
4 Years- Managed all kitchen operations for large-scale catering events, ensuring high-quality food and presentation.
- Supervised menu planning, ingredient preparation, and kitchen staff.
- Coordinated logistics for events, balancing speed, quality, and creativity.
Machine Operator
1 Year- Led a team of 6-11 operators to meet production and quality goals.
- Set up, calibrated, and maintained machinery to improve efficiency and reduce downtime.
- Troubleshot and repaired equipment to minimize production interruptions.
Teacher's Assistant
4 Months- Supported teachers with instruction, classroom management, and administrative duties.
- Provided individual tutoring and supervision to enhance student engagement and learning.
Direct Care Specialist
6 Months- Assisted clients with daily living needs to promote independence and quality of life.
- Monitored patient vitals, maintained accurate records, and provided compassionate emotional support.
Assistant Store Manager
10 Years 5 Months- Supported daily store operations including sales performance, staffing, and financial management.
- Trained, mentored, and supervised 7-12 employees to ensure consistent service quality.
- Managed scheduling, inventory, supplier relations, and cash handling.
- Recruited and interviewed candidates to build a reliable and customer-focused team.
Education
Associate of Applied Science - Family Life Education
High School Diploma
Skills
•Multi-Unit & Retail Management: 15 Years managing high-volume operations
driving sales
and enforcing brand standards.
•Team Leadership & Supervision: 20 years directing diverse staff
boosting retention
and cultivating accountability.
•Staff Training & Development: Onboarding teams
accelerating learning curves
and coaching future leaders.
•Culinary Management & Leadership: Serving as Kitchen Manager and Lead Prep Cook
directing back-of-house workflows for boutique brands and clean eating environments.
•Remote IT & Technical Support: Supporting nationwide technical colleges
staff
and students in fully remote environments.
•Inventory
Logistics & Budget Oversight: Precision management of supply chains
warehouse flow
store ordering
and cost controls.
•Operations & Financial Management: Streamlining daily workflows
optimizing profit margins
and managing P&L goals.
•Heavy Equipment & Machine Operation: Safely and efficiently operating industrial machinery and production tools.
•Health & Safety Compliance: Enforcing rigid OSHA
food safety
clinical care
and institutional safety regulations.
•Crisis Intervention & De-escalation: Resolving complex customer
student
client
or stakeholder challenges calmly.
•Developmental Disabilities Support: Administering quality care and executing specialized individual programs.
•Animal Triage & Welfare Ownership: Clinical assessment
emergency medical care
and 100% health accountability for onsite animals.
•Brand Ambassador & Advocacy: Bridging gaps between corporate stores
local rescue organizations
and non-profits.
•Program Design & Event Management: Building community initiatives
volunteer programs
and youth sports mentorship.
•Technical & EHR Proficiency: Managing precise digital health logs
inventory databases
and operational tracking metrics.
Ask me about :
Lived experince in recovery and Behavioral health
Community outreach projects
Volenteer work
Certificates and courses
Recognitions
Timeline
General Manager
Parlay Kitchen and Cocktails
12.2023 - 12.2024Read More
Prep Cook
Parlay Kitchen and Cocktails
12.2022 - 12.2023Read More
Experience Lead
PetSmart
12.2021 - CurrentRead More
Customer Service Representative -IT help desk Tech
Ancora Education (remote)
01.2021 - 12.2022Read More
Machine Operator
Premier Staffing Solutions
02.2020 - 02.2021Read More
Kitchen Manager / Head Cook
Eat by Stacy Webber (The Clayton House)
12.2018 - 12.2022Read More
Teacher's Assistant
Mesa Public Schools
11.2018 - 03.2019Read More
Direct Care Specialist
Department of Developmental Disabilities
05.2018 - 11.2018Read More
Assistant Store Manager
Starbucks
10.2004 - 03.2015Read More
Coronado High School
High School Diploma
Read More
Maricopa Community Colleges - Scottsdale Community College
Associate of Applied Science from Family Life Education
Read More