Jillian Washington

• Managed front desk operations, greeting visitors and directing inquiries effectively.
• Coordinated appointments for patients, optimizing workflow efficiency.
• Maintained organized an organized an organized filing system for patient records, ensuring easy access and confidentiality.
• Supported the administrative team in daily tasks, contributing to overall operational effectiveness.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered a multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Maintained electronic filing systems and categorized documents.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

• Assisted with daily living activities to enhance patient comfort and independence.
• Provided compassionate care while monitoring vital signs and reporting changes to nursing staff.
• Collaborated with healthcare team to develop and implement individualized care plans for residents.
• Educated patients and families on post-discharge care instructions, promoting health literacy.
• Advocated for patients' needs by effectively communicating concerns to interdisciplinary teams, ensuring quality care delivery.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

• Developed personalized care plans to meet individual client needs.
• Assisted clients with daily living activities, ensuring comfort and safety.
• Coordinated medication schedules, promoting adherence to treatment protocols.
• Provided companionship, fostering emotional well-being and reducing isolation.

In the process of getting my excel certification and Microsoft certification