Jillian Conklin

• Optimized and organized bookkeeping and payment collections, appointments, and billing
• Created marketing campaigns on social media focusing on sales and hiring
• Oversaw all hiring of staff through detailed in-person interviews and created job postings on various websites

• Point of Sale (POS) systems operation leader and, As front of house manager, reduced number of complaints by utilizing proactive management approach and making guests interactions top priority
• Aided the restaurant in sales growth by 10% during the lockdown from coronavirus by increasing food sales by maximizing outside seating, takeout, and delivery all while utilizing delivery services such as Grubhub & Doordash

• Offered community resource guidance to clients to meet family needs for assistance.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.

• Peer to Peer Aid
• Helped create non-profit called Audubon Peer to Peer Aid during pandemic, which gave people ability to stock their shelves of food utilizing our food pantry
• Using crowd-sourcing techniques we continued to grow to help families for Christmas and birthdays.
• Assisted with special events or programs.

The focus will be on family dynamics, addictions, and contemporary issues in social welfare.

• Dean's List Fall
• Relevant Coursework: Social Welfare & Policy I & II, Abnormal Psychology, Global Social Work
• 3.8 GPA
• Member of Tri Alpha Honor Society