Jillian Hightower
Sober Companion/Transport
Los Angeles,CA
Overview
20
20
years of professional experience
Work History
General Manager of Operations
Stretch Lab
Los Angeles, CA
06.2021 - Current
- Lead, motivate, manage the staff as well as training/hiring stretch practitioners and sales associates.
- Conduct regular team meetings and training sessions to ensure high performance and adherence to company standards.
- Oversee the studio's budget, including expense management and financial reporting.
- Develop and execute sales strategies to achieve membership and revenue goals.
Master Flexologist/Private Yoga Teacher
Self-employed
Los Angeles, CA
06.2021 - Current
- Conduct private sessions at clients' homes and sober livings, providing convenience and comfort during practice and massage.
- Plan, set up and facilitate yoga classes for beginner through advanced practitioners.
- Boost client mental clarity with guided meditation and mindfulness techniques.
General Manager
FIA Restaurant
Santa Monica, CA
01.2020 - 05.2021
- Coordinate with kitchen and service staff to deliver a seamless dining experience.
- Foster a positive and collaborative work environment to maintain high staff morale and retention.
- Recruit, train, and supervise restaurant staff, including servers, chefs, and accounting team.
- Conduct regular performance evaluations, provide feedback, and implement staff training programs.
Restaurant Server
Signature
San Antonio, TX
12.2018 - 01.2020
- Ensure guests have an exceptional dining experience by promptly addressing their needs, refilling drinks, and responding to special requests or concerns.
- Coordinate with kitchen and bar staff to ensure timely and correct preparation of orders.
- Deliver food and beverages to tables, ensuring proper presentation and adherence to restaurant standards.
Spa Director and Fitness General Manager
Ushuaia Hotel And The Giri Hotel
Ibiza, Spain
02.2014 - 12.2018
- Recruited, hired and trained all new employees.
- Promoted a culture of exceptional customer service among the spa team members.
- Conducted regular inventory checks, maintaining adequate stock levels while minimizing waste.
- Reduced operational costs by negotiating better deals with suppliers without compromising on quality or service delivery standards.
- Increased staff productivity through effective training and performance evaluations.
Yoga Instructor and Massage Therapist
Orion Healing - Detox & Yoga Facility
Ko Phangan, Thailand
08.2013 - 01.2014
- Collaborated with fellow instructors to organize workshops focusing on advanced techniques or specialized topics such as detox yoga and Yin Yoga sessions.
- Developed tailored yoga programs for clients with specific health concerns or injuries to ensure safe practice.
- Offered one-on-one instruction for students needing additional private attention and support.
General Manager of Tippling Club Restaurant
Spa Esprit Group
Singapore, Singapore
03.2013 - 07.2013
- Fostered a positive work environment to improve team morale and productivity levels.
- Formulated policies and procedures to streamline operations.
General Manager Namos Beach Club Restaurant
Karma Kandara Group
Bali , Indonesia
03.2012 - 03.2013
- Ensured that all F&B management are exceptional in hospitality and service.
- Created SOP's for all departments.
- Maintained high visibility to members and staff in a professional manner.
- Promoted a compliance culture - ethics, conduct, and safety
- Conducted a culture of continuous improvement for both Members and staff.
Server & Manager at Le Petit Four
Alex Morgenthaler
Los Angeles, CA
06.2004 - 01.2012
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Summary
Experience in substance abuse recovery and driven to promote long term recovery by challenging clients to work toward healing and self-sufficiency while emphasizing their personal strengths and milestones.
Seasoned leader with 15 years of experience applying exceptional planning and problem-solving abilities.
Education
Bachelor of Arts - Communication And Physics
Texas A&M University - Corpus Christi
Corpus Christi, TX2000
Skills
- 4 1/2 years experience serving in AA
- Comprehensive understanding and experience with a 12 step recovery program
- Highly Organized
- Entrepreneurial Minded
- Works well under pressure
- Pleasant Demeanor
- Positive Non-verbal communication skills
- Superior communication skills
Timeline
General Manager of Operations
Stretch Lab
06.2021 - Current
Master Flexologist/Private Yoga Teacher
Self-employed
06.2021 - Current
General Manager
FIA Restaurant
01.2020 - 05.2021
Restaurant Server
Signature
12.2018 - 01.2020
Spa Director and Fitness General Manager
Ushuaia Hotel And The Giri Hotel
02.2014 - 12.2018
Yoga Instructor and Massage Therapist
Orion Healing - Detox & Yoga Facility
08.2013 - 01.2014
General Manager of Tippling Club Restaurant
Spa Esprit Group
03.2013 - 07.2013
General Manager Namos Beach Club Restaurant
Karma Kandara Group
03.2012 - 03.2013
Server & Manager at Le Petit Four
Alex Morgenthaler
06.2004 - 01.2012
Bachelor of Arts - Communication And Physics
Texas A&M University - Corpus Christi