Jillian K. Smith

•Process child support and wage garnishments,

•Completed employment verifications for the state of Wisconsin and other entities, •Back up to the administrative assistant, •Handled all inquiries regarding tax withholding.

• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
• Promoted culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.

• Resolved outstanding debts through effective communication and negotiation techniques.
• Collaborated with legal teams to initiate recovery processes for delinquent accounts.
• Trained new team members on best practices in collections and compliance regulations.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.