Overview
Work History
Education
Websites
Timeline
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Jilly Davis

Chicago,IL

Overview

7
7
years of professional experience

Work History

Senior Client Success Executive

WGSN
Chicago, IL
06.2024 - Current
  • Supported our strategic growth clients that have the largest spend and room for opportunity
  • Developed innovative solutions to complex problems, resulting in overall business growth and client satisfaction
  • Reviewed client concerns and new opportunities to drive business initiatives
  • Boosted team productivity by providing comprehensive training and mentorship

Client Success Partner

WGSN
Chicago, IL
01.2022 - 06.2024
  • Implemented strategic initiatives to drive engagement, retain accounts, and best support our clients
  • Managed a book of over 170 accounts and retained over 93% of accounts quarterly
  • Maintained up-to-date knowledge of industry developments and market trends impacting clients’ businesses
  • Prepared and presented trend reports to support clients’ projects and initiatives
  • Provided outstanding service to all clients promoting effective, and lasting business relationships

Customer Operations Representative

MoLo Solutions
Chicago, IL
07.2021 - 01.2022
  • Worked cross-functionally with the sales team and external customer teams
  • Managed shipping and delivery appointments for our customers
  • Utilized multiple scheduling systems to ensure timely and efficient shipments
  • Worked with industry leading customers in the food and beverage space and the largest online retailer platform

Web Content Specialist

Harry's Army Surplus
Dearborn, MI
05.2017 - 09.2017
  • Created SEO strategies to boost engagement
  • Utilized strong writing skills by writing product descriptions on harrysarmysurplus.net
  • Developed extensive knowledge of e-commerce and online sales

Education

Bachelor Of Science - Advertising Management

Michigan State University
East Lansing, MI
05.2021

Timeline

Senior Client Success Executive

WGSN
06.2024 - Current

Client Success Partner

WGSN
01.2022 - 06.2024

Customer Operations Representative

MoLo Solutions
07.2021 - 01.2022

Web Content Specialist

Harry's Army Surplus
05.2017 - 09.2017

Bachelor Of Science - Advertising Management

Michigan State University
Jilly Davis