Jilly Davis
Chicago,IL
Summary
Client Success Professional with a track record of building strategic client relationships, supporting client onboarding, and delivering actionable insights. Skilled in managing diverse account portfolios, facilitating cross-functional collaboration, and driving retention through proactive engagement and personalized support. Adept at aligning client goals with platform capabilities to ensure long-term success.
Overview
6
6
years of professional experience
Work History
Senior Client Success Executive
WGSN
Chicago, IL
06.2024 - Current
- Built and managed high-value client partnerships with a focus on proactive support and strategic relationship development.
- Led client meetings to assess goals and challenges, delivering tailored insights that enhanced satisfaction and retention.
- Monitored client engagement trends to identify expansion opportunities and recommend additional platform solutions.
- Collaborated with sales, marketing, and data teams to ensure alignment of internal efforts with evolving client needs.
- Maintained over 95% quarterly retention rate across 20 enterprise accounts through consultative support and strategic insight.
Client Success Coordinator
WGSN
Chicago, IL
01.2022 - 06.2024
- Developed client success initiatives focused on onboarding, training, and long-term engagement strategies.
- Served as the main point of contact for 200+ clients, driving satisfaction and increasing adoption of key platform tools.
- Presented trend analyses and market research in client sessions to support business goals and decision-making.
- Delivered platform education and support, guiding clients in leveraging WGSN insights to inform their strategies.
Customer Operations Representative
MoLo Solutions
Chicago, IL
07.2021 - 01.2022
- Provided daily logistics and customer support for top-tier clients in time-sensitive delivery operations.
- Scheduled and confirmed shipments using multiple logistics systems, ensuring operational efficiency.
- Communicated across internal sales and external client teams to troubleshoot delivery issues and maintain service quality.
IT Assistant
College of Human Medicine, Hurley Medical Center
East Lansing, MI
09.2019 - 05.2021
- Supported technical operations for remote medical learning programs during a rapid shift to virtual environments.
- Assisted in classroom technology setup, troubleshooting, and remote connectivity to maintain seamless instruction.
Education
Bachelor of Science (B.S.) - Advertising Management
Michigan State University
East Lansing, MI05.2021
Skills
- Client Account Management
- Data Analysis & Client Insights
- Onboarding & Relationship Management
- Cross-Functional Collaboration
- CRM Tools (Salesforce)
- Microsoft Excel
- PowerPoint
- Google Suite
- Trend Analysis & Strategic Consulting
Timeline
Senior Client Success Executive
WGSN
06.2024 - Current
Client Success Coordinator
WGSN
01.2022 - 06.2024
Customer Operations Representative
MoLo Solutions
07.2021 - 01.2022
IT Assistant
College of Human Medicine, Hurley Medical Center
09.2019 - 05.2021
Bachelor of Science (B.S.) - Advertising Management
Michigan State University
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