Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Latosha Calahan
Open To Work

Latosha Calahan

Grand Prairie,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

EXECUTIVE CLIENT SUCCESS MANAGERCUSTOMER SERVICE REPRESENTATIVEMEDICAL BILLING ADMINISTRATIVE ASSISTANT

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Grand Prairie, TX, US
Open to relocation: Yes

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leaveStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsCompany Culture401k match4-day work week

Summary

Dynamic and results-driven business professional with over 20 years of diverse experience in customer service, management, administration, and finance. Proven ability to quickly master new technologies while fostering effective communication across all organizational levels. Expertise in handling sensitive and confidential information with discretion and professionalism. Culturally aware and adaptable, consistently thriving under pressure in fast-paced environments, demonstrating a strong commitment to excellence and continuous improvement as a dependable team player.

Overview

7
7
years of professional experience

Work History

EXECUTIVE CLIENT SUCCESS MANAGER

Paycom Payroll LLC
Grapevine
06.2022 - 03.2026
  • As an Executive Payroll Specialist, I managed a portfolio of long-term clients, serving as a trusted advisor and configuration expert across all Paycom modules. I partnered with clients to optimize system usage, map current processes, and identify areas for improvement to maximize ROI and efficiency. By analyzing account trends and client interactions, I provided proactive, strategic solutions that enhanced product adoption and client retention. I coordinated with internal teams to resolve issues, support change management initiatives, and ensure accurate payroll processing. Additionally, I maintained detailed CRM records and continuously expanded my knowledge through training to stay current on system updates and legislative changes impacting clients.

CUSTOMER SERVICE REPRESENTATIVE

City of Dallas Water Utilities
Dallas
11.2021 - 06.2022
  • Responded to resident inquiries and service requests with a strong commitment to delivering exceptional customer service to both internal and external stakeholders. Provided timely updates on the status of previous service requests, ensuring transparent and accurate communication. Handled a high volume of inbound calls from City of Dallas residents regarding a wide range of topics, including water billing, inspections, account payments, and general city services. Resolved concerns efficiently while maintaining a courteous and professional demeanor, contributing to increased customer satisfaction and positive community engagement. Demonstrated a thorough understanding of city procedures and systems to provide accurate information and effective solutions.

MEDICAL BILLING ADMINISTRATIVE ASSISTANT

Esha, INC
Fort Worth
09.2019 - 11.2021
  • Daily coverage of charge reports and batches to employees Serve as POC for all enrollments, registration, and login credentials. Perform a wide variety of secretarial and administrative duties for daily operations. Daily office tasks such as mailings, report preparations, front desk support, data entry spreadsheets on a day by day basis Compliant with HIPPA and EPI Advanced and daily use in specific software such as Carevoyant, E-clinical Works, Microsoft Office Serve as primary point of contact for an average of 10 incoming phone calls per day, addressing inquiries and resolving concerns Developed positive relations with external vendors and physicians Accurately verified and processed EFT Enrollment applications weekly

Education

MASTER'S DEGREE - Business Administration

University of Texas At Arlington
Arlington, TX
05.2029

BACHELOR'S DEGREE - University Studies, Business Admin & Gender Studies

University of Texas At Arlington
Arlington, TX
05.2027

DUAL ASSOCIATE'S DEGREES - General and Business Administration

Tarrant County College
Fort Worth, TX
05.2025

HIGH SCHOOL DIPLOMA -

West Mesquite High School
Mesquite, TX
05.2006

Skills

  • Strategic planning
  • Client account management
  • Proficient in Windows
  • Payroll management
  • Project coordination
  • Exceptional customer support
  • Skilled team player
  • Strong verbal communication
  • Adaptable to change
  • Analytical problem solver
  • Flexible problem-solving
  • Analytical problem solving
  • Critical thinking ability
  • Interpersonal skills
  • Operations management
  • Executive support
  • Customer-oriented

Timeline

EXECUTIVE CLIENT SUCCESS MANAGER

Paycom Payroll LLC
06.2022 - 03.2026

CUSTOMER SERVICE REPRESENTATIVE

City of Dallas Water Utilities
11.2021 - 06.2022

MEDICAL BILLING ADMINISTRATIVE ASSISTANT

Esha, INC
09.2019 - 11.2021

MASTER'S DEGREE - Business Administration

University of Texas At Arlington

BACHELOR'S DEGREE - University Studies, Business Admin & Gender Studies

University of Texas At Arlington

DUAL ASSOCIATE'S DEGREES - General and Business Administration

Tarrant County College

HIGH SCHOOL DIPLOMA -

West Mesquite High School

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