Bartender
Jillynn Schultz
Mission Inn Resort and Club
Leesburg,FL
1
Certification
11
years of professional experience
- To obtain a position with an established and growing organization where I may utilize my communication, problem-solving and technical skills.
- Highly motivated and dependable self-starter.
- Strong problem-solving and time management skills.
- Commitment to excellent customer service and high employee performance.
- Proficient in Microsoft Office products. Authorized to work in the US for any employer
Committed and hardworking Job Title with Number years of experience directing Industry food service. Well-rounded leader with talent for supervising employees and Skill. Swift problem solver with quick and effective solutions to wide array of issues.
Energetic Job Title with Number years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved Number% through exceptional budget management.
Work History
Banquet Captain
4 Years 1 Month- I lead a team to succeed in the most stressful situation.
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
- Coordinated logistics for multi-course meals, enhancing operational efficiency during high-volume events.
- Collaborated with culinary teams to create customized menu options tailored to client specifications.
- Conducted pre-event briefings to align team objectives and uphold service standards during functions.
- Analyzed event feedback to identify areas for improvement, driving continuous enhancement of service delivery.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
Head Bartender
8 Years- Oversaw daily bar operations, ensuring high-quality service and adherence to safety protocols.
- Trained and mentored junior bartenders, enhancing team efficiency and service quality.
- Developed innovative cocktail recipes, increasing customer satisfaction and repeat business.
- Managed inventory levels, optimizing stock control and reducing waste effectively.
- Implemented cost-saving measures that improved profitability without compromising service standards.
- Collaborated with management to create seasonal drink menus aligned with customer preferences.
- Maintained cleanliness and organization of bar area, promoting a welcoming atmosphere for patrons.
- Handled customer inquiries and complaints professionally, ensuring positive guest experiences consistently.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Event Coordinator
3 Years 7 Months- Responsible for scheduling and coordinating all incoming banquets and events through menu selection and room set-up.
- Negotiate contracts for events with group liaison for the event.
- Results-driven server and bartender cross selling menu selections to customers.
- Coordinated logistics for events, including venue selection and vendor management.
- Developed event timelines to ensure smooth execution and adherence to schedules.
- Collaborated with culinary team to create customized menus tailored to client preferences.
- Managed budgeting processes, tracking expenses to maintain financial goals for events.
- Cultivated relationships with suppliers and vendors to enhance service quality and reliability.
- Trained junior staff on event planning procedures and best practices for client interaction.
- Implemented feedback mechanisms post-events to improve future planning strategies.
- Led strategic marketing initiatives to promote events, increasing overall attendance and engagement levels.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Coordinated travel and accommodations for event attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
Bartender
4 Years 8 Months- Value add employee through creation of new drink recipes to be included in menu of options.
- Influenced customers to participate in the location survey's to assist in store improvements.
- Achieved high marks in customer service ratings resulting in "Most Reliable" and "High Leadership" scores presented quarterly.
- Go-getter with promotional opportunities to increase sales with upsells on menu options and drink menu.
- Mix and serve a diverse range of cocktails and beverages to enhance guest experience.
- Manage bar inventory and ensure compliance with safety and health regulations.
- Train new staff on bartending techniques, customer service, and operational procedures.
- Maintain cleanliness and organization of the bar area for efficient service delivery.
- Resolve customer complaints promptly, ensuring satisfaction and repeat business.
- Monitor cash handling processes to ensure accuracy in transactions and reduce discrepancies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Intermediate Certificate - Social Media Marketing
High School Diploma
Skills
Banquet Experience
Microsoft Outlook
Time Management
Bartending
Culinary Experience
Restaurant Experience
Customer Service
Event Planning
Catering
Microsoft Word
Upselling
Contract Negotiation
POS
Driving
Outdoor work
Account Management
Certification
- Driver's License
- Bartender License
- Food Handler Certification
Timeline
Banquet Captain
Mission Inn Resort and Club
10.2016 - 11.2020Read More
Event Coordinator
1884 Restaurant and Bar
09.2014 - 04.2018Read More
Head Bartender
Lakeside Inn
06.2010 - 06.2018Read More
Bartender
Applebee's Neighborhood Grill & Bar
07.2009 - 03.2014Read More
Midland High School
High School Diploma
Read More
Central Michigan University
Read More
We Speak Socials
Intermediate Certificate from Social Media Marketing
Read More