Cynthia Poole
Warwick,RI
Summary
Enthusiastic professional with several years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Reliable food service professional with background in non-restaurant environments and ready for fast-paced work. Team-oriented, quick to help and focused on guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Captain/Server
Warwick Country Club
Warwick, RI
05.2023 - Current
- Welcoming guests and assisting with seating arrangements
- Coordinating food and beverage orders by working closely with kitchen and floor staff
- Assisting management and personnel in setting up the logistics of an event
- Assigning team members appropriate responsibilities
- Observing guests and fulfilling additional requests
- Training new staff members
Program Director and Manager
Newport Martial Arts
Middletown, RI
01.2020 - 07.2022
- Handling of all incoming finances
- Schedule appointments
- Teaching some of the karate classes
- Event planning and hosting
- Making great connections with all our customers
Waitress/Hostess
THE WAYSIDER GRILLE
East Greenwich, RI
08.2018 - 12.2018
- Served food
- Prepared tables
- Welcomed arriving guests
- Seated guests
Education
High school diploma -
Pilgrim High School
Warwick, RI06.2019
Skills
- Food Service
- Host/Hostess
- Restaurant Experience
- Serving Experience
- Cash Handling
- Event Planning
- Program Management
- Pipefitting
- Social media marketing
- Social media management
- Customer service
- Banquet experience
- Time management
- Supervising experience
- Marketing
- Sales
- Leadership
- Computer skills
- Communication skills
- Management
- Analysis skills
Certification
- CPR & First Aid, 04/01/18
- Driver's License
- TIPS, 12/01/23
- TIPS Rhode Island Alcohol Serving Program
Assessments
- Food service: Customer situations, Proficient, 03/01/24, Identifying and addressing customer needs in a food service setting
- Work motivation, Proficient, 07/01/23, Level of motivation and discipline applied toward work
- Teamwork: Interpersonal skills, Proficient, 06/01/22, Responding to challenging team situations at work
- Sales skills, Proficient, 08/01/22, Influencing and negotiating with customers
- Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Delivery driver, Proficient, 12/01/22, Interpreting instructions or signs and solving problems
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, Proficient, 11/01/22, Measures the traits that are important for successful cleaners
Timeline
Banquet Captain/Server
Warwick Country Club
05.2023 - Current
Program Director and Manager
Newport Martial Arts
01.2020 - 07.2022
Waitress/Hostess
THE WAYSIDER GRILLE
08.2018 - 12.2018
High school diploma -
Pilgrim High School
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