Jilna Ochieng
Normal,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn fast. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Library Student Assistant (supervisor)
Illinois State University
12.2022 - Current
- Circulation desk support.
- Training and development.
Customer Service Advisor
Safaricom Kenya
05.2022 - 08.2022
- Promoted products or services to each customer to consistently achieve branch sales target by 80% monthly.
- Performed high-volume, extremely precise money counts every day using both human and automated methods, totaling over USD 1,000.
- Assisted at least 50 customers daily with setting up or closing accounts, completing loan applications through M-kopa, and signing up for new services.
- Resolved a variety of customer complaints and inquiries effectively, usually within a day, depending on the type of IBOC system.
Education
Masters - business administration
Illinois State University
Normal, IL05.2027
BS - Accounting
Illinois State University
Normal, IL05.2025
Skills
- Proficiency in Microsoft Word, Excel, Access, and PowerPoint
- Data management and analysis
- Sound knowledge of GAAP, IFRS, QuickBooks, and financial statements
- Strong, analytical, numerical, and quantitative skills
- Account management, cross-selling, and strong communication skills
- Financial analysis
Certification
- SQL for Data Science with Python-2025
- Work Ethics Awards milner library- 2024
- Attention to detail award milner library-2025
Volunteer Experience
- Macheo Children’s Home, Volunteer, Kenya, 2022, 2022, Volunteered at the Macheo Children’s Home in, Kenya – 2022
- Kenya Red Cross, Volunteer, Nairobi, Kenya, 2023, 2023, Kenya red cross volunteer- Nairobi Kenya- 2023
Affiliations
- Marketing Committee NABA
- Active member of African student association
- Member Accounting & Financial Women's Alliance
Timeline
Library Student Assistant (supervisor)
Illinois State University
12.2022 - Current
Customer Service Advisor
Safaricom Kenya
05.2022 - 08.2022
Masters - business administration
Illinois State University
BS - Accounting
Illinois State University
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