Jilyian Koppold
Jacksonville,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Janitorial Assistant
Cruz janitorial and maintenance solution
Jacksonville, FL
06.2023 - Current
- Performed routine maintenance tasks on cleaning equipment.
- Disinfected surfaces using appropriate chemicals and materials.
- Provided custodial services for special events as needed.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Cashier
Capital Tacos
Jacksonville, FL
05.2024 - 09.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
Server
The local
Neptune Beach, Florida
06.2023 - 04.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Skilled in delivering exceptional service in fast-paced, high-volume environments, efficiently managing multiple tables while maintaining accuracy, attention to detail, and a positive guest experience.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
The Fish Company
Atlantic Beach, FL
07.2020 - 05.2023
- Successfully mastered the following positions: Hostess, food runner, expeditor, server.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
Education
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL05-2022
Skills
- Written and verbal communication
- Complex Problem-Solving
- Upselling abilities
- Team leadership & training
- Beverage Preparation
- Wine Pairings
- Strong Work Ethic
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Cashier
Capital Tacos
05.2024 - 09.2024
Janitorial Assistant
Cruz janitorial and maintenance solution
06.2023 - Current
Server
The local
06.2023 - 04.2024
Server
The Fish Company
07.2020 - 05.2023
- ServSafe Food Protection Manager Certification - National Restaurant Association.
High School Diploma -
Duncan U. Fletcher High School
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