Jilyssa Coffee-Jackson
Summary
Motivated and enthusiastic graduate seeking an entry-level position in communications and or project management to apply my sales and management experience. Dedicated and hardworking with excellent communication skills and a willingness to learn and grow within a team oriented environment.
Overview
3
3
years of professional experience
Work History
Branch Manager
College Works Painting
12.2023 - Current
- College Works Painting provides a unique business opportunity to ambitious college students to challenge themselves and run their own painting business
- Effectively generated and converted leads by running marketing campaigns for the community by going door to door
- Maintained knowledge of industry trends and competitor offerings, positioning our products as superior choices for customers'' needs.
- Developed an effective new hire on boarding process and offered continuous training to maintain a high retention rate with my employees.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Timely sold and produced over $58,355 worth of work.
Server
Chili's
08.2022 - 05.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Associate
Walgreens
03.2021 - 05.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- May 6th, 2022 I was awarded the customer service district and regional award for exceptional performance.
CAAS Program Coordinator
Center for Community Outreach
10.2021 - 05.2022
- Concerned Active and Aware Students strives to connect with KU students with the underserved in the Lawrence community through an emphasis on social justice and advocacy.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Server
Cracker Barrel
05.2023 - 12.2023
- As a server I provided hospitable and customized service to guests
- Responsibilities included but not limited to, taking orders, delivering orders, checking back on tables and partnering with other servers and kitchen staff.
Education
Bachelor of Science - Strategic Communications
University of Kansas
Lawrence06.2024
Mass Communications
University of South Alabama
Mobile, AL05.2024
High school diploma -
UMS-Wright Preparatory School
Mobile, AL05.2020
Skills
- Bilingual (Arabic)
- Relationship building and management
- Marketing Communications
- Sales management
- Training and Development
- Project Management
- Conflict Resolution
Timeline
Branch Manager
College Works Painting
12.2023 - Current
Server
Cracker Barrel
05.2023 - 12.2023
Server
Chili's
08.2022 - 05.2023
CAAS Program Coordinator
Center for Community Outreach
10.2021 - 05.2022
Customer Service Associate
Walgreens
03.2021 - 05.2022
Bachelor of Science - Strategic Communications
University of Kansas
Mass Communications
University of South Alabama
High school diploma -
UMS-Wright Preparatory School