JAMES ANTHONY
Dayton,OH
Summary
Quality-oriented professional with 25 years of experience and a proven knowledge of customer needs assessment, customer retention, and retail sales. Aiming to leverage my skills to successfully fill the Manager role at your company.
Overview
23
23
years of professional experience
Work History
General Manager
America's Best Contacts and Glasses
Dayton, OH
09.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Successfully helped with a new store location by hiring staff and ensuring store's readiness to open.
Store Manager
Shawnee Optical
Springfield, Ohio
09.2020 - 09.2022
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Oversaw a complete store remodel and update of frame line.
Store Manager
Meijer Optical
Huber Heights
10.2018 - 09.2020
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees
- Resolve customer complaints regarding sales and service
- Achieve and maintain store's sales and performance goals.
Licensed Optician
Primary Eye Care Associates
Sidney/Troy
01.2018 - 10.2018
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses
- Professionally heat, shape, or bend frames to adjust eyeglasses to properly fit patients
- Verify that finished lenses are ground to specifications
- Take measurements (pupillary distiance, segment height, optical centers) to ensure best possible vision.
Lab Manager/Dispensing Optician
Optical Options
Springfield
03.2013 - 12.2017
- Met with representatives from frame companies, selected which lines and styles would be carried in the dispensary
- Conducted initial interviews for any candidates for open positions in the office
- Negotiated contracts for the outside lab we used
- As well as for services such as landscaping, snow removal, and other building maintenance companies.
Store Manager
JC Penney Optical
Centerville
04.2001 - 02.2013
- Responsible for hiring, training, and scheduling of staff
- Converted a previously under-performing store into a location that regularly achieved store goals
- Performed all normal optical office duties, including: ordering glasses, answering phones, scheduling appointments, and verifying vision insurance.
Skills
- Customer Relationship Management
- Expense Control
- Schedule Management
- Staff Supervision
- Service Quality Improvement
- Top talent recruiting, hiring, and retention
Credentials And Licenses
Licensed Dispensing Optician
Timeline
General Manager
America's Best Contacts and Glasses
09.2022 - Current
Store Manager
Shawnee Optical
09.2020 - 09.2022
Store Manager
Meijer Optical
10.2018 - 09.2020
Licensed Optician
Primary Eye Care Associates
01.2018 - 10.2018
Lab Manager/Dispensing Optician
Optical Options
03.2013 - 12.2017
Store Manager
JC Penney Optical
04.2001 - 02.2013