Jim Buchanan
Crystal Lake,IL
Summary
Proven leader at Meijer, adept in workload management and motivational techniques, significantly enhanced team productivity and customer satisfaction. Expert in performance coaching and industry knowledge, I fostered a culture of accountability and professional growth, leading to a resilient and high-performing team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Meijer
08.2005 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Education
Business Management - Adult And Continuing Education
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Industry Expertise
- Employee Scheduling
Certification
Certified food safety manager
CPR AED certificate
Power equipment certificate
Timeline
Team Leader Manager - Meijer
08.2005 - Current
Judson College - Business Management , Adult And Continuing Education