Jim Craig
Conshohocken,United States
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Sundance Vacations Inc., showcasing dependability and strong ethics. Skilled in cash handling and customer identification, I excel in upselling and cross-selling, significantly expanding the customer base. Achieved notable success in fast-paced environments by leveraging multitasking abilities and a results-driven approach.
Overview
23
23
years of professional experience
Work History
Sales Rep
Sundance Vacations Inc.
King of Prussia, PA
04.2019 - 11.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Casino Cage Cashier
Valley Forge Casino
King of Prussia, PA
02.2022 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
Server/ Bartender
Maggianos Little Italy
King of Prussia, PA
11.2001 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Communication Studies
Dean College
Franklin, MASkills
- Dependability
- Strong Ethics
- Customer Identification
- Cash handling expertise
Timeline
Casino Cage Cashier
Valley Forge Casino
02.2022 - Current
Sales Rep
Sundance Vacations Inc.
04.2019 - 11.2019
Server/ Bartender
Maggianos Little Italy
11.2001 - 10.2020
Communication Studies
Dean College