Jim Dean
FedEx Canada
Richmond,BC
35
years of professional experience
Adaptable operations leader with deep experience in dispatch, dock, and delivery support. Strong background in communication, compliance, and performance management. Focused on building accountable teams and driving consistent service outcomes.
Work History
Operations Manager
8 Years 7 Months- Monitored performance reports and operational KPIs to identify delays and drive process improvements.
- Coordinated with delivery, linehaul, and customer service teams to resolve exceptions and service disruptions.
- Enforced safety procedures, compliance requirements, and workplace standards across warehouse operations.
- Directed daily sorting, dispatch, and dock operations to maintain service levels and shipment flow.
- Scheduled labor and resources to align staffing with volume fluctuations and operational demands.
- Trained supervisors and frontline staff on procedures, equipment use, and quality expectations.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Management Assist
1 Year 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Courier
24 Years 6 Months- Delivered packages and documents using safe driving practices and efficient route sequencing.
- Completed residential and commercial pickups while maintaining professional customer interactions.
- Loaded and unloaded cargo carefully to prevent damage and support on-time service.
- Scanned shipments accurately with handheld devices to maintain real-time tracking and delivery records.
- Mentored new couriers on scanning procedures, route efficiency, and customer service standards.
Education
High School Diploma
Skills
Operations management
Team management
Operations monitoring
Operational efficiency
Decision-making
Process improvement
Problem-solving
Customer service
Timeline
Operations Manager
FedEx Canada
03.2018 - CurrentRead More
Operations Management Assist
FedEx Canada
09.2016 - 03.2018Read More
Courier
FedEx Canada
03.1992 - 09.2016Read More
Richmond High
High School Diploma
Read More