Summary
Work History
Skills
Timeline
Overview
Generic

Jim Deaton

Park City,KS

Summary

A positive attitude and passion for providing high-quality advice and guidance to customers. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication skills.

Fifty-plus years experience in service and parts and manufacturing. Having also served in the role of Service Manager, Parts Manager ,Technician and Factory Lead Person.

Master Certified R.V. Technician and have attended numerous technical and product schools

Work History

Parts /Service Advisor /R.V. Master Technician

Blue Compass R.V.
09.2022 - 10.2023
  • Built and maintained relationships with customers to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Conducted workplace training to help operate effectively.
  • Improved processes by recommending operational changes.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.

Parts Advisor and R.V. Technician

Harper Camperland
11.2019 - 09.2022
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Performed repairs and upgrades to R.V.s
  • Mentored new and current technicians

Parts / Service Advisor and R.V. Technician

Flint Hills R.V.
10.2013 - 10.2019
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Improved processes by recommending operational changes.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Ordered parts from various distributors to fulfill demands
  • Greeted customers via telephone and in person to answers questions , resolve concerns and complete sales.
  • Stocked and managed stock of parts according to established guidelines.
  • Performed R.V. repairs / Trouble Shooting / Diagnostic and all at a Master Certified level

Skills

  • Scheduling and Ordering
  • POS Systems
  • Problem-Solving Abilities
  • Customer Relations
  • Product Promotion
  • Product and Service Solutions
  • Service and Parts Upselling
  • Aftermarket Accessories Installation / Sales
  • RV Service Trouble Shooting
  • Electrical 12 volt DC and 120 / 240 volt AC
  • RVDA/RVIA Master Certified Technician
  • Plumbing fresh water, waste water and LP gas
  • Heating and A/C
  • Welding
  • Solar and Satellite system Installation
  • Taught RV Repair Seminars

Timeline

Parts /Service Advisor /R.V. Master Technician

Blue Compass R.V.
09.2022 - 10.2023

Parts Advisor and R.V. Technician

Harper Camperland
11.2019 - 09.2022

Parts / Service Advisor and R.V. Technician

Flint Hills R.V.
10.2013 - 10.2019

Overview

10
10
years of professional experience

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Jim Deaton