Advocate for the special needs community
Jim Ferdenzi
Director Of Operations -People First
Manassas,VA
Summary
Director of Restaurant Operations with 21+ years of experience in the service industry. Ready to offer exceptional leadership and planning abilities to take on new roles. Dedicated manager with a strong work ethic; ability to build lasting customer and employee relationships. Experienced in sales building, operations and cost control. Adept at communicating effectively with customers, vendors and staff. Able to motivate employees to perform to their maximum potential. skills; adaptable; enjoy new challenges. Exceptional customer service Great Team Builder.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Director of Operations
Toppers Pizza
Alexandria, VA
08.2016 - Current
- Introducing Toppers pizza Brand in NOVA
- 2 locations up and running
- Top Area for corporate inspections
- President Award 2018
- Home Town hero award 2018
- Positive Growth 2018, 2019 ,2020 & 2021
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Provided documentation of processes to comply with regulations and company policies.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
AROFC
ARFOC, Marcos Pizza
Greensboro, NC
10.2014 - 08.2016
- Established and Introduced Marcos pizza brand to Greensboro NC DMA
- Oversaw construction & build out
- Hired and trained staff including General Managers
- Implemented marketing plans
- Trained new franchisee for new location 2 stores opened in 1 year
- Certified Brand Ambassador
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained energy and enthusiasm in fast-paced environment
District Manager/Operating Partner
Papa Johns
, Washington
06.1994 - 10.2014
- Multiple stores and Supervision in different DMA's
- Hired and trained District Managers Both Corporate and Franchise markets and trained and monitored there progress
- Papa Johns - NC/SC/TX/VA
- MUM certified
- 5 Year double digit Positive sales growth
- 3 Year Online Sales Comp Growth of 38.5%
- Turned around J’s foods helped get back in compliance with corporate
- Selected sites and Opened Multiple new locations in all markets
- Trained & Mentored supervisors in the region
- Number 1 team in company on final report card results for (2013)
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Supervised 22 locations to enforce high-quality standards of operation.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Built positive and productive relationships with store and field leadership
Education
MUM - Multi-Unit Managing-
Papa Johns
02.2010 - 02.2010
High School Diploma -
Miami Southridge Senior High School
Miami, FL 09.1982 - 06.1984
Skills
Strategic planning and execution
Process improvements
Performance Analysis
Staff training/development
Effective leader
Coaching and mentoring
Employee reviews
Product development
Relationship building
Employee scheduling
Recruitment
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Director of Operations
Toppers Pizza
08.2016 - Current
AROFC
ARFOC, Marcos Pizza
10.2014 - 08.2016
MUM - Multi-Unit Managing-
Papa Johns
02.2010 - 02.2010
District Manager/Operating Partner
Papa Johns
06.1994 - 10.2014
High School Diploma -
Miami Southridge Senior High School
09.1982 - 06.1984