Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jim Hager

Birmingham

Summary

With 10+ years of managerial experience and 25+ years of software engineering expertise, I have honed my skills in core banking, transformation/modernization, and fraud/BSA applications. My focus has been on application development for both mainframe and distributed systems, where I have demonstrated strong analytical and problem-solving abilities. Currently serving as the application manager for a Fortune 500 financial services company at PNC, I oversee the support of debit card, payments, merchant, fraud, and vendor-supported applications. I firmly believe in the transformative power of technology and its ability to drive organizational success.

Overview

34
34
years of professional experience

Work History

VP, APPLICATION SOFTWARE MANAGER

PNC
01.2021 - Current
  • Company Overview: Fortune 500 Financial Services company supporting Debit Card, Payments, Merchant, Fraud and Vendor supported applications
  • Responsible for Production Support for the bank's Debit Card, Payments, Merchant and Debit/Credit Fraud applications
  • Major areas of responsibilities include managing critical incidents and problem calls to quickly restore application to service and identify business impact
  • Recover applications during production impacts and planned/unplanned Business Continuity Exercises to quickly restore service and minimize business and customer impact
  • Actively monitor environment health using Dynatrace, Logscale and a wide variety of other monitoring tools
  • Work with Audit and Compliance teams to ensure application governance, risk controls and system quality meets bank policy guidelines
  • Manage relationships with Fiserv, Visa and EWS
  • Fortune 500 Financial Services company supporting Debit Card, Payments, Merchant, Fraud and Vendor supported applications

SVP, APPLICATION MANAGER

BBVA IN THE USA
01.2018 - 01.2021
  • Responsible for the production support and incident resolution of the banks' core banking platform applications
  • Major areas of responsibilities included support of CIF, CDs/IRAs, Deposits, Loans, Safebox Statement and Customer Notice applications
  • Implemented KPIs and SLAs which were reported to the CIO on a monthly basis
  • Implemented many system improvements to reduce mainframe MIPS and batch processing time
  • Led team to month-over-month continuous improvement of SLAs for 26 straight months

VP, APPLICATION MANAGER

BBVA IN THE USA
01.2012 - 01.2018
  • Responsible for the production support of Debit Card, Payments, Loans, Fraud, Compliance, Statement and Customer Notice applications
  • Worked closely with Backoffice Operations, Corporate Loss Prevention and Compliance Teams
  • Upgraded Large Cash Reporting & Fraud Workflow applications and corrected many bugs with CTR and SARs reporting modules
  • Managed relationships with Visa, FirstData, Fiserv, EWS, OpenText and FinCEN
  • Successful completion of PCI DSS training program

AVP, SENIOR LEAD PROGRAMMER ANALYST

BBVA IN THE USA
01.2010 - 01.2012
  • Technical lead for the Debit Card and Payments capabilities during design, development and implementation of the bank's new realtime core banking platform
  • Responsible for two diverse teams consisting of Software Developers, Business Analyst, Quality Assurance Testers, Project Managers, multiple vendors and offshore Software Factories
  • Worked closely with various Consultants, Engineering, Infrastructure, PMO, Risk, Compliance, Operations and Legal teams to successfully deliver the first realtime core banking platform at a top 25 bank in the USA

SENIOR SYSTEMS PROGRAMMER

BBVA IN THE USA
01.2007 - 01.2010
  • Application support lead for the Vicor Lockbox platform, Harte-Hanks Household Marketing Data feed and Houston Municipal Utilities Districts (MUDs) applications
  • Responsible for successfully converting and integration of the MUD applications during Texas State Bank acquisition
  • This included a suite of applications consisting of Goldleaf ACH Payments, ALB and Electronic Lockbox platforms, Checks By Phones, Public Funds Administration and Secured Deposits Reporting Applications
  • This conversion and integration was completely free of defects or system issues and earned me the CIO Operations and Technology award

SENIOR PROGRAMMER ANALYST

COMPASS BANK
01.2006 - 01.2007
  • Application support lead for implementing the new Vicor Lockbox platform and supporting the existing Legacy FoxPro Lockbox platform and Harte-Hanks Marketing Data Feeds
  • Successfully installed and integrated the Vicor Lockbox platform and developed the Analysis Billing, Deposit Posting processes and the customer data transmission files using Bash, Awk and Sed scripting languages
  • Developed standard data transmissions for integration with Digital Insights, Lason and BAI
  • Supported Treasury Management Sweeps application

SYSTEM ADMINISTRATOR

REGIONS
01.2006 - 12.2006
  • Provided support for the PayPlus Wire Transfer System and PAM Reporting Modules
  • Supported Wire Transfer Operations with day-to-day System Administration duties
  • Installed and provided technical support for FedWire application

PROGRAMMER ANALYST

SOUTHTRUST
01.2002 - 01.2005
  • Primary system and application support for the MTS Domestic Wire Transfer and the SWIFT International Wire Transfer Applications
  • Provided secondary application support for the bank's Small Business Online Banking Platform (SouthLink)
  • Performed all System Administration duties and maintenance for IBM RS6000 servers

SOFTWARE ENGINEER

FLIGHTSAFETY INTERNATIONAL
01.1998 - 01.2002
  • Responsible for new software development and maintenance for all software related to the entire fleet of 19 KC-135R flight simulators
  • This software included all flight host, control loading, visual systems and flight instructor GUIs using a combination of C, C++, and FORTRAN
  • Converted host visual flight modules from FORTRAN to C with no latency or loss of performance
  • Successful integrated new Evans & Sutherland Daytime Visual System
  • Developed a Revision Control System to help manage 11 different software configurations for the entire fleet
  • Remotely install new builds and configurations for remote sites
  • Provided level 3 technical support for remote simulator sites

SENIOR SIMULATION ENGINEER

FLIGHTSAFETY INTERNATIONAL
01.1992 - 01.1998
  • Lead Simulator Technician for the KC-135R Air Refueling Flight Simulator supporting the 186 Air Refueling Wing & 117 Air Refueling Wing
  • Responsible for installation, preventive maintenance, calibration, repair and operation of KC-135R computer, hydraulic, and visual systems
  • Successfully installed RS6000 and Sun SPARC II host systems during simulator modernization initiative
  • Received DOD recognition for the best calibrated and aligned visual systems for several consecutive years during annual certifications

SIMULATOR ENGINEER

BOEING AEROSPACE
01.1991 - 01.1992
  • Flight simulator technician supporting 4 KC-135A/R Air Refueling Flight Simulators
  • Responsible for preventive maintenance, calibration, repair and operation of KC-135A/R computer, hydraulic, and visual systems
  • Used a broad knowledge of digital and analog electronics skills to troubleshoot and repair electronic equipment, circuit boards and aircraft instruments for Depot maintenance for the entire fleet of 19 simulators across the USA, Europe and Asia

Education

A.A.S. - Flight Simulator Technology & Electronics

University of North Dakota - Lake Region
Devils Lake, ND
01.1991

Skills

  • Critical Thinking & Problem Solving
  • Core Banking Transformation
  • Consumer Deposit & Treasury Management Products
  • Kanban & Agile Methodologies
  • Operational Risk
  • Problem Resolution & Incident Management
  • Linux System Administration
  • Mainframe
  • Network Administration
  • IT Support and Troubleshooting
  • Application Development & Support
  • Team leadership
  • Decision-making
  • Critical thinking
  • Complex Problem-solving
  • Data analysis

Awards

Operations & Technology CIO Award, 2008

Timeline

VP, APPLICATION SOFTWARE MANAGER

PNC
01.2021 - Current

SVP, APPLICATION MANAGER

BBVA IN THE USA
01.2018 - 01.2021

VP, APPLICATION MANAGER

BBVA IN THE USA
01.2012 - 01.2018

AVP, SENIOR LEAD PROGRAMMER ANALYST

BBVA IN THE USA
01.2010 - 01.2012

SENIOR SYSTEMS PROGRAMMER

BBVA IN THE USA
01.2007 - 01.2010

SENIOR PROGRAMMER ANALYST

COMPASS BANK
01.2006 - 01.2007

SYSTEM ADMINISTRATOR

REGIONS
01.2006 - 12.2006

PROGRAMMER ANALYST

SOUTHTRUST
01.2002 - 01.2005

SOFTWARE ENGINEER

FLIGHTSAFETY INTERNATIONAL
01.1998 - 01.2002

SENIOR SIMULATION ENGINEER

FLIGHTSAFETY INTERNATIONAL
01.1992 - 01.1998

SIMULATOR ENGINEER

BOEING AEROSPACE
01.1991 - 01.1992

A.A.S. - Flight Simulator Technology & Electronics

University of North Dakota - Lake Region
Jim Hager