Jim Holton
saint peters,mo
Summary
Dynamic Delivery Manager skilled in team coordination, customer relationship management, and performance analysis. Successfully developed training materials that enhanced team capabilities, contributing to improved delivery timelines and client satisfaction.
Overview
26
26
years of professional experience
Work History
Delivery Manager
Rapid Response, Inc
Wentzville, Missouri
01.2008 - 01.2026
- Managed delivery schedules to optimize efficiency and meet client needs.
- Developed training materials for new staff on delivery procedures and policies.
- Implemented process improvements to enhance service quality and reliability.
- Facilitated regular meetings to address operational challenges and solutions.
- Analyzed delivery performance data to identify areas for improvement.
- Managed performance issues with delivery team members.
- Developed team environment to support engagement and high performance.
- Coordinated with customers to plan efficient or special deliveries.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
Assistant Manager
La-Z-Boy Furniture
Earth City, Missouri
03.2000 - 01.2008
- Coordinated daily warehouse operations and ensured efficient inventory management.
- Supervised team members to maintain safety standards and proper procedures.
- Managed shipping and receiving processes to optimize workflow efficiency.
- Trained new employees on company policies and warehouse systems.
- Supervised a team of employees working in the warehouse area.
- Resolved customer complaints regarding deliveries, quality issues.
- Monitored inventory levels to ensure efficient stock control.
- Oversaw the loading and unloading of incoming and outgoing shipments.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
Education
High School Diploma -
Highland High School
Highland, IL06-1999
Some College (No Degree) - Computer and Information Systems
Southwestern Illinois College
Belleville, Illinois, ILSkills
- Delivery management
- Process improvement
- Performance analysis
- Team coordination
- Training development
- Customer relationship management
Accomplishments
La-Z-Boy Honorable Mention For Outstanding Performance NPS Score For Delivery Team 2019
References
- Dave Plumley - Vice President - Rapid Response. 314-518-3607
- Rob Pierski - Home Delivery Operations Manager - Rapid Response. 314-324-1650
- Kyle Armbruster - La-z-boy Store Manager. 314-349-6375
- Michele Jordt - La-z-boy Designer. 618-530-0961
Timeline
Delivery Manager
Rapid Response, Inc
01.2008 - 01.2026
Assistant Manager
La-Z-Boy Furniture
03.2000 - 01.2008
High School Diploma -
Highland High School
Some College (No Degree) - Computer and Information Systems
Southwestern Illinois College