Jim Kelderhouse
Warrenville,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Account Executive
Corporate Concepts
05.2016 - Current
- Expanded relationships with United Airlines and Exelon nationwide, as well as supporting non-profit partners such as The Evangelical Alliance Mission.
- Developed and sustained relationships with 200+ clients, including several over 20 years' duration.
- Resolved issues promptly to drive satisfaction and enhance customer service, resulting in zero lost accounts.
- Collaborated with and led internal team of five to develop account strategy and respond to bids, opportunities, and needs promptly.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Account Executive
Desks Inc.
05.2014 - 05.2016
- Developed new client portfolio that included several Top 10 law firms.
- Accounted for 25% of firm's sales in 2015.
Account Executive
Thomas Interior Systems
11.1999 - 05.2014
- Developed diverse client portfolio, including major law firms, car dealerships, and non-profit organizations.
- Named Associate of Year-2005
- Achieved President's Club (top sales producers) 12 of 14 years
- Sold and managed projects throughout Northern Illinois and nationwide.
Education
Bachelor of Arts - English
Rockford University
Rockford, IL06.1988
Skills
- Expert Problem Identifier and Solver
- Proficient in Team-based and Independent Work
- Fluent in Excel and Word, experienced in CRM
- Outstanding Verbal and Written Communicator
Additional Information
Learning Spanish as a second language-1.5 years
I have served extensively with Christ Community Churchusher/greeter, HS Boys co-leader, and missions/construction project in Czech Republic, Summer 2023.
I have served at numerous non-profits, including Crossways, Feed My Starving Children, The Outreach House, Northern Illinois Food Bank, and Greater Chicago Food Depository.
Languages
Spanish
Limited Working
German
Elementary
Timeline
Account Executive
Corporate Concepts
05.2016 - Current
Account Executive
Desks Inc.
05.2014 - 05.2016
Account Executive
Thomas Interior Systems
11.1999 - 05.2014
Bachelor of Arts - English
Rockford University
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