Jim Kimberly
Boynton Beach,FL
Summary
Management and sales executive with 20+ years of management experience. Motivating leader with history of building and managing diverse and highly motivated teams. Proficient at identifying employee strengths and skills to develop innovative, outside the box solutions to achieve a positive resolution to any and all issues. Strong relationship builder who works well with stakeholders and corporate teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Paystri
Salem, MA
10.2023 - Current
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Identified areas for improvement in existing products and services based on customer feedback.
- Continuously sought out ways to improve the overall customer experience.
- Awarded employee of the month 3 out of the 6 months I have been with the company
Sales Agent - Sales Leader
Infinity Sales Group
Boca Raton, FL
05.2021 - 09.2023
- Learned core products to maximize sales, and learned everything I could from leadership for better close rates.
- Work with other employees to pass on information I learned in an effort to be considered for leadership positions.
- After initial training for being a sales lead worked to meet or exceed goals and metrics for each training class we worked with.
- Worked with senior managers to learn how to best manage agents and metrics to achieve sales goals.
VP of Technical Support/Operations FL Office
Electronic Payments Inc.
Boca Raton, FL
10.2005 - 05.2021
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Mentored support agents to provide professional development and skill enhancement.
- Was responsible for all high level issues others were not able to resolve with a 100% solve rate.
- Monitored and responded to all company emails to ensure directives and initiatives were being met.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Achieved 100% agent and merchant satisfaction for support
Education
BBA - Banking And Financial Support Services
Hofstra University
Hempstead, NYSkills
- Implementing technology to improve processes
- Operational management experience
- Excellent leadership skills
- Strategic efficiency assessment methodologies
- Ability to relate well with staff at all levels
- Consistently meets or exceeds performance standards
- MS Office proficiency
- Exceptional interpersonal skills
Accomplishments
- Multiple technical awards for work performance.
- Promoted to VP of Technical support/FL Operations.
- Consistently maintained high customer satisfaction ratings.
Affiliations
Conducted all employee reviews.
Created training manuals and trained the majority of new hires.
Certification
PCI DSS QIR certifications #600-480
Timeline
Customer Success Specialist
Paystri
10.2023 - Current
Sales Agent - Sales Leader
Infinity Sales Group
05.2021 - 09.2023
VP of Technical Support/Operations FL Office
Electronic Payments Inc.
10.2005 - 05.2021
BBA - Banking And Financial Support Services
Hofstra University