MIRNA LOPEZ
Fort Worth,TX
Summary
Highly motivated and results-driven professional with a proven track record of delivering exceptional performance in various roles. Skilled in leveraging strong analytical abilities to identify opportunities for process improvement and drive operational efficiency. Collaborates effectively with cross-functional teams to achieve organizational goals and consistently exceed customer expectations. Demonstrates the ability to adapt quickly to changing environments and consistently deliver high-quality work under tight deadlines. Committed to continuous learning and professional development to stay ahead in a dynamic and competitive industry.
Overview
25
25
years of professional experience
Work History
Customer Success Specialist
Wells Fargo Bank, N.A.
08.2014 - Current
- Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations
- Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner
- Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication
- Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions
Kindergarten and First Grade Teacher
Greenland School
08.2010 - 12.2013
- Develop instructional materials for classroom use.
- Designed, organized and conducted educational sessions.
- Create positive educational climate for students to learn in
- Meet course and school-wide student performance goals
- Grade papers and perform other administrative duties as needed
- Observe and evaluate student's performance
- Manage student behavior in the classroom by invoking approved discipline procedures
- Pre K English Teacher
Store Manager
Arbys Resturant
01.2000 - 07.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
English As A Second Language - English Education
07.1983
GED - Tourism And Travel Management
06.1982
Skills
- Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Ability to influence, educate, and connect customer to technology and share the value of digital banking options
- Good attention to detail and accuracy skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Basic Microsoft Office skills
- Experience delivering results in a fast-paced, deadline driven environment
- Ability to quickly learn business operations and processes
- Excellent verbal, written, and interpersonal communication skills in English and Spanish
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to be flexible and adjust plans quickly to meet changing business needs
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Success Specialist - Wells Fargo Bank, N.A.
08.2014 - Current
Kindergarten and First Grade Teacher - Greenland School
08.2010 - 12.2013
Store Manager - Arbys Resturant
01.2000 - 07.2009
La Puente School - English As A Second Language , English Education
Universidad Femenina De Mexico - GED, Tourism And Travel Management
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