Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Jim Ochoa

Los Angeles,California

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Skilled technician with background using electronics tools, schematics, diagrams and repair expertise to address issues with plumbing/piping systems. Safety-driven and reliable with solid understanding of calibration and use of various testing systems, gauges and equipment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Plumbing Branch Manager

Benrich Service Company
Santa Clara, CA
07.2021 - 03.2023
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Boiler Technician/Plumber Pipefitter

Benrich Service
Los Angeles, CA
04.2017 - Current
  • Performed preventative maintenance on boilers, pumps and other related equipment.
  • Repaired and replaced defective boiler components such as valves, gaskets, seals, tubes, and piping.
  • Troubleshot problems with boilers and identified root causes of malfunctions.
  • Maintained accurate records of maintenance activities performed on each unit serviced.
  • Performed emergency repairs when necessary in order to keep the boilers running properly.

Construction

Hoffman Management and Construction
Los Angeles, CA
03.2015 - 01.2017
  • Completed tear-down of existing construction to prepare for new construction.
  • Coordinated deliveries of construction materials with vendors.
  • Inspected sites before and after construction projects.
  • Operated heavy equipment used in construction projects.

Skills

  • Work Prioritization
  • Customer Service
  • Branch Operations Management
  • Excels in team leadership
  • Operations Management
  • Security and Safety Protocols
  • Staff Training
  • Dependable

Certification

  • backflow license

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Plumbing Branch Manager

Benrich Service Company
07.2021 - 03.2023

Boiler Technician/Plumber Pipefitter

Benrich Service
04.2017 - Current

Construction

Hoffman Management and Construction
03.2015 - 01.2017
  • backflow license

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Jim Ochoa