Summary
Overview
Work History
Education
Skills
Timeline
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Jim Pollock

Springfield,IL

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.

Overview

7
7
years of professional experience

Work History

Computer Technician

SIU School Of Medicine
Springfield, IL
11.2015 - 09.2022
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Imaged and prepared new computers for integration into company networks and systems.

Education

Bachelor of Arts - English

UIS
Springfield, IL
06.1993

Skills

  • Customer Relations
  • Training Junior Team Members
  • Remote Support
  • Attention to Detail
  • Troubleshooting and Diagnostics
  • Software Installation
  • Hardware Replacement
  • Software Application Testing
  • Customer Service
  • Printers and Peripherals
  • Help Desk Support

Timeline

Computer Technician

SIU School Of Medicine
11.2015 - 09.2022

Bachelor of Arts - English

UIS

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Jim Pollock