Jim Stefano
Lewes,DE
Summary
Service-oriented General Employee with 20 years focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
General Manager
Captain D Seafood
Cumming , GA
01.2016 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with all local health regulations related to food safety.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Grocery Stocker
Kroger's Grocery
Pasadena, MD
03.2013 - 01.2016
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Stocked shelves with products based on customer demand and sales trends.
- Assisted customers in locating desired items within the store.
- Checked expiration dates on perishable items to guarantee freshness.
- Rotated and faced product displays for optimal visual appeal.
Education
Associate of Applied Science - Communications
Aurora Community College
Colorado City, CO01-1987
Skills
- Business Administration
- Financial Administration
- Distribution Management
- Operations Oversight
- Schedule Management
- Workflow Planning
- Customer Relationship Management
Timeline
General Manager
Captain D Seafood
01.2016 - 01.2024
Grocery Stocker
Kroger's Grocery
03.2013 - 01.2016
Associate of Applied Science - Communications
Aurora Community College
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