Jim Utley
Owasso,OK
Summary
Dynamic Sales Engineer with a proven track record at John Crane Inc., excelling in technical troubleshooting and relationship building. Successfully increased repair success rates through advanced techniques, while delivering exceptional customer support. Adept at managing projects and fostering collaboration, ensuring high-quality results and client satisfaction. Passionate about continuous improvement and solution selling.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Engineer and Specialist
John Crane Inc.
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
Seal Repair Technician and Assembly Specialist
John Crane Inc.
10.2022 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
PCP Pump Assembly and Testing
Lufkin Industries
02.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Project Manager
Ruhrpumpen
01.2019 - 02.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
Education
Diploma - General
Will Rogers High School
Tulsa, OKCertificates - Autocad 2000
Testing in American Petroleum Institue
OnlineSkills
- Relationship building
- Sales closing
- Presentation skills
- Customer support
- Technical documentation
- Technical consulting
- Product demonstration
- Solution selling
- Sales training
- Technical troubleshooting
Certification
Autocad 2000
Timeline
Seal Repair Technician and Assembly Specialist
John Crane Inc.
10.2022 - Current
PCP Pump Assembly and Testing
Lufkin Industries
02.2021 - 07.2022
Project Manager
Ruhrpumpen
01.2019 - 02.2022
Sales Engineer and Specialist
John Crane Inc.
Diploma - General
Will Rogers High School
Certificates - Autocad 2000
Testing in American Petroleum Institue
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