Summary
Overview
Work History
Skills
Additional Information
Timeline
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James Walker

James Walker

Charlestown,IN

Summary

Experienced strategic planner and team leader at American Technology Services LLC. Skilled in decision-making and client relationship building, leading to improved efficiency and high client satisfaction. Results-driven with a focus on exceeding business objectives through effective sales and marketing leadership.

Overview

16
16
years of professional experience

Work History

Vice President, Client Management & Marketing

American Technology Services LLC
08.2023 - Current
  • Lead cross-functional teams of 5 Senior Managers, overseeing program management, professional services, depot support, and sales support for over 250 clients with $20M in revenue
  • Increased revenue by $3.5M year-to-date through growth in existing accounts
  • Advocate for clients in delivering IT Managed Services, Managed Security Services, Azure Hosting, and Professional Services
  • Managed onsite upgrade services for server and network equipment to a Top 50 Global retailer.
  • Self-motivated, with a strong sense of personal responsibility.
  • Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
  • Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
  • Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
  • Drove continuous improvement efforts across the organization by instilling a culture of learning and open dialogue, leading to enhanced operational performance and employee satisfaction.
  • Increased team productivity by implementing efficient project management strategies.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Senior Director, Client Management & Marketing

American Technology Services
10.2021 - 08.2023
  • Lead cross-functional teams of 5 Senior Managers, overseeing program management, professional services, depot support, and sales support for over 250 clients with $20M in revenue
  • Increased revenue by $3.5M year-to-date through growth in existing accounts
  • Advocate for clients in delivering IT Managed Services, Managed Security Services, Azure Hosting, and Professional Services
  • Managed onsite upgrade services for server and network equipment to a Top 50 Global retailer.

Senior Director, ITO Large Accounts

Worldwide TechServices Llc
06.2017 - 09.2021
  • Managed a Program Management team of 17, overseeing global accounts with over $60M in revenue, including four of the Top 5 Global IT Services Companies
  • Key contributor to securing a $40M contract with a Top 5 Global Security Services Company, onboarding 300 employees and expanding to 125 additional resources, generating $10M in extra revenue
  • Managed delivery teams supporting services in 66 countries using a vendor model, driving service excellence and client satisfaction
  • Established a 24x7x365 Program Management Support Team, providing the first escalation point for Program Managers, vendors, and clients.

Senior Solutions Architect

WorldWide TechServices
01.2009 - 06.2017
  • Responsible for solutioning, implementing over $20M in new revenue.
  • Oversaw the design and proposal of IT outsourced solutions, enabling seamless transition between providers while maintaining high availability standards
  • Mentored junior architects and developers, fostering a culture of continuous learning and skill development within the team
  • Collaborated with sales teams to support pre-sales activities, providing technical expertise during client facing presentations and negotiations
  • Created detailed architecture documentation that facilitated effective communication among stakeholders throughout project lifecycles
  • Aligned IT solutions with business objectives by collaborating closely with stakeholders to understand their unique needs and requirements
  • Led cross-functional teams to deliver complex IT solutions on schedule and within budget, ensuring client satisfaction and repeat business
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

Skills

  • Program & Project Management
  • IT Service Delivery & Managed Services
  • Client Relationship Management
  • Vendor & Partner Management
  • Team Leadership & Development
  • Strategic Planning & Execution
  • Budget Management & Cost Control
  • Risk Mitigation & Process Improvement
  • Infrastructure & Operations Management
  • Market Research

Additional Information

Retired U.S. Army Veteran

ITIL V3

Prince2

Six Sigma Yellow Belt

Timeline

Vice President, Client Management & Marketing

American Technology Services LLC
08.2023 - Current

Senior Director, Client Management & Marketing

American Technology Services
10.2021 - 08.2023

Senior Director, ITO Large Accounts

Worldwide TechServices Llc
06.2017 - 09.2021

Senior Solutions Architect

WorldWide TechServices
01.2009 - 06.2017

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James Walker