- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I participate in low-impact exercises to strengthen core muscles
- I like working with my hands and fixing things
- Creating digital artwork using software like Lightburn, OnShape, or Vetric CNC
- Woodworking
- 3D Printing
Jim DeFeo
Cedar Park,TX
Summary
Optometric Practice Administrator with a proven track record at Ultimate Eye Care, driving revenue growth and enhancing patient relationships. Organized and goal-oriented with excellent time management and a capacity to learn.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Leveraging these qualities to drive team success and organizational growth. Gifted at working with all types of personalities in developing strong relationships to help optometrists with success should be a key focus. Giving insight into shared experience and that can go beyond the sales pitch to make a dedicated customer.
Overview
30
30
years of professional experience
Work History
Optometric Practice Administrator
Ultimate Eye Care
05.2005 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Successfully grew practice revenue to $1.58 Million in the first 9 years with year over year growth of 6.9% with two offices.
- Maintaining business operations with a steady revenue of $975,000 with one location since 2020.
- Established networking within Austin optometric community through continuing education, trade shows, office contact lens fixture sales and buying groups.
- Address all patient or team member issues.
- Meet with and understand the relationships of account representatives for over 20 years.
- Order all contact lens orders from vendors and maintain business status on contact lens rebates and program sales.
- Maintain contact lens trials inventory and frame inventory.
- Assess processes and procedures, complying with OSHA, and HIPAA regulations.
- Monitor daily operations and implement changes to maintain highest quality of care for each patient while attaining financial goals.
- Manage purchasing, sales, marketing, payroll and customer accounts operations efficiently.
- Oversee day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Manage office bookkeeping with insurance billing, patient payments, posting Insurance and paying vendors.
- Oversee accounting, budgeting, and financial reporting.
- Anticipate financial impact from operational issues and work with leadership to develop solutions.
Owner / Product Designer
Degar Development
01.2004 - Current
- Consulted with customers to assess needs and propose optimal solutions for optometric displays and storage of contacts trials to reduce footprint of fitting sets and the rent associated with them.
- Established foundational processes for business operations.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Redesigned to enhance the product, which would improve user experience and reduct manufacturing labor.
- Identified changes in project scope and modified job schedule accordingly.
- Researched and identified best-fit materials for new products.
- Cultivated interpersonal skills by building positive relationships with others.
Project Manager / Design Engineering Manager
Winntech Digital Systems
09.1995 - 11.2003
- Managed projects from initial sales concept to manufacture.
- Met project deadlines without sacrificing build quality or workplace safety, while working within tight deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Project budgets $75000 to $300000.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed drawings and documentation library of display components and displays.
- Managed entire companies CNC department with 1 technician and design department with 3 engineers.
Education
Bachelor of Arts - Industrial Design
University of Kansas
Lawrence, KSBachelor of Science - Business Administration And Management
Rockhurst University
Kansas City, Missouri, MOSkills
- Patient relations
- Revenue cycle management
- HIPAA and OSHA regulations
- Workflow efficiency
- Client consulting
- Resource utilization
- Performance metrics
- Managing medical practices
- Strategic business planning
- Practice marketing
Interests
Timeline
Optometric Practice Administrator
Ultimate Eye Care
05.2005 - Current
Owner / Product Designer
Degar Development
01.2004 - Current
Project Manager / Design Engineering Manager
Winntech Digital Systems
09.1995 - 11.2003
Bachelor of Arts - Industrial Design
University of Kansas
Bachelor of Science - Business Administration And Management
Rockhurst University