Jimena De Luna
Dallas
Summary
22-year-old female with a strong background in customer service, childcare, food service, and leadership roles. Motivated and dependable professional with experience leading teams, providing excellent customer service, and managing operations in fast-paced environments. Currently pursuing a nursing pathway, with a strong foundation in health sciences, and a proven track record of academic excellence and leadership.
Overview
8
8
years of professional experience
Work History
Team Lead
Vidorra
Dallas
01.2023 - Current
- Supervise daily operations and support team members during high-volume service shifts
- Train and mentor staff on customer service standards, procedures, and safety protocols
- Monitor inventory, scheduling, and workflow to ensure smooth operations
- Address customer concerns promptly to maintain satisfaction and service quality
- Coordinate with team members to optimize performance during peak hours
- Implement operational improvements and assist management in daily decision-making
Server
Olive Garden
Mesquite
05.2021 - 01.2023
- Delivered attentive and friendly service in a fast-paced dining environment
- Managed multiple tables and ensured timely food delivery
- Maintained cleanliness and followed food safety protocols
- Recommended menu items and upsold specials to enhance guest experience
- Resolved guest concerns promptly to maintain satisfaction
Nanny
Susan Tran
Dallas
01.2018 - 01.2022
- Cared for children by preparing meals, organizing activities, and maintaining a safe environment
- Assisted with homework and school routines
- Managed daily schedules, including meals, playtime, and bedtime
- Planned age-appropriate activities to support learning and development
- Communicated with parents to provide updates and coordinate needs
Team Lead
Chick-fil-A
Dallas
11.2019 - 12.2021
- Supervised daily operations and supported team members during high-volume shifts
- Trained new employees in customer service, food safety, and store procedures
- Delivered fast, friendly service while managing front-of-house efficiency
- Assisted with scheduling, task delegation, and resolving customer concerns
- Ensured compliance with health and safety guidelines
Education
Nursing Pathway - Nursing
Dallas College
Dallas, Texas11.2025
High School Diploma & Associate of Science Degree -
Richland Collegiate High School
Dallas, Texas05.2022
High School Diploma -
Atlas Academy
Dallas, Texas05.2020
Skills
- Customer Service Excellence
- Critical thinking
- Employee training
- Time management
- Coaching and mentoring
- Attention to detail
- Communication
- Microsoft Certifications
- Team Leadership
- Multitasking & Time Management
- Problem Solving
- Organization & Attention to Detail
Languages
English
Professional
Spanish
Professional
Timeline
Team Lead
Vidorra
01.2023 - Current
Server
Olive Garden
05.2021 - 01.2023
Team Lead
Chick-fil-A
11.2019 - 12.2021
Nanny
Susan Tran
01.2018 - 01.2022
Nursing Pathway - Nursing
Dallas College
High School Diploma & Associate of Science Degree -
Richland Collegiate High School
High School Diploma -
Atlas Academy