Jimena Gomez Rodriguez
Gainesville,GA
Summary
I am a dedicated to working with customers and helping them in any way possible to make things and experiences pleasant for both customers and associates. I can provide skills to prioritize and multi-task in fast-paced working environment. I can also successfully works as part of team to reach personal and business goals. I am also able to successfully handle escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Cook
Taqueria Tsunami
Gainesville, Georgia
02.2024 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Host
Taqueria Tsunami
Gainesville, Georgia
10.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Customer Service Representative
Walmart
Oakwood, Georgia
03.2021 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Johnson High School
Gainesville, GA05-2023
Some College (No Degree) - Cosmetology
Lanier Technical College
Oakwood, GASkills
- Sanitation
- Customer Service
- Food handling
- Surface cleaning
- Positive and professional
- Cleaning and organization
- Focused and disciplined
- Team Collaboration
- Menu knowledge
- Professional Appearance
- Complaint resolution
- Prioritization
- Customer Relations
- Multitasking
- Conflict Resolution
- Critical Thinking
Affiliations
- I was a highschool cheerleader
- I love playing volleyball
- I enjoy going to the gym on free time to stay active
Languages
English
Professional
Spanish
Professional
Accomplishments
- Graduated with honors.
- Received an award for employee of the month.
- Was offered a promotion for my hard work.
References
References available upon request.
Timeline
Cook
Taqueria Tsunami
02.2024 - Current
Host
Taqueria Tsunami
10.2023 - Current
Customer Service Representative
Walmart
03.2021 - 10.2023
High School Diploma -
Johnson High School
Some College (No Degree) - Cosmetology
Lanier Technical College