Jimena Rivera
Centreville,VA
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Team Member
Whole Foods Market Inc
07.2023 - Current
- Customer Service Supervisor; Collaborated with other departments to address recurring customer concerns, improving overall service quality while also building strong relationship's with my team members to build trust and respect. Operated cash for all registers ensuring transaction accuracy.
- Customer Service; Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to provide satisfaction for both the customer and company.
Server
Uncle Julios
12.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Sedona Taphouse
12.2021 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
High School Diploma -
Westfield High School
Chantilly, VA06-2023
Skills
- Fluent in Spanish
- Hospitality and accommodation
- Adaptable
- Time management
- Organized
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Whole Foods Market Inc
07.2023 - Current
Server
Uncle Julios
12.2022 - 07.2023
Restaurant Hostess
Sedona Taphouse
12.2021 - 11.2022
High School Diploma -
Westfield High School
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