Kenya Saenz
Celina,TX
Summary
Bilingual and organized student with excellent time management and customer service skills. Seeking to continue to grow my knowledge and skills in customer service, staff training, problem solving and time management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Angel Touch Kitchen
Plano, TX
10.2024 - Current
- Assisted customers with menu selections and the ordering process.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintained stock levels.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
Manager
Tealatte Bar
Prosper, TX
05.2023 - Current
- Established processes to ensure efficient workflow throughout the job.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to set maintain quality service.
- Cross trained employees to ensure coverage of roles and seamless service.
- Successfully opened, closed and led shift change functions to maintain operational standards.
- Managed and maintained stock levels.
- Welcomed customers warmly upon entry.
Education
High School Diploma -
Celina High School
Celina, TX05-2023
Associate of Applied Science - Graphic Design
Collin County Community College
CelinaSkills
- Problem Solving
- Customer Service
- Communication
- Cleaning
- Staff Training
- Sales
- Organizational Development
- Attention to Detail
- Multitasking
- Food Service
- Computer Skills
- Teamwork
- Fluent in Spanish
- Fluent in English
Certification
- Food handler certificate
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Team Member
Angel Touch Kitchen
10.2024 - Current
Manager
Tealatte Bar
05.2023 - Current
- Food handler certificate
High School Diploma -
Celina High School
Associate of Applied Science - Graphic Design
Collin County Community College
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