Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Jimesia Beaty

Jimesia Beaty

Lawton,OK

Summary

Customer Service Representative with over 9 years of experience, specializing in de-escalation, data entry, and conflict resolution. Proven track record in enhancing customer satisfaction through expert handling of complex health benefit queries and efficient policy impact analysis. Committed to leveraging meticulous data management skills and empathetic customer engagement to drive business success and client trust.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Licensed Benefit Advisor

Allstate (Healthcompare)
Lawton, OK
03.2025 - Current
  • Educated clients on Medicare options, ensuring understanding of coverage choices and benefits.
  • Assisted in processing Medicare applications, streamlining workflow for timely approvals.

Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.

Accomplishments:

Rookie of the Year- Sold 192 policies, role goal was 80.

Annual Leader’s Club Champion- Consistently ranked in the top 30 agents throughout the company.

Licensed Benefit Advisor (seasonal)

Willis Towers Watson
07.2024 - 01.2025
  • Conducted thorough needs assessments, enabling tailored solutions for each client's unique requirements.
  • Enhanced client satisfaction by providing personalized benefit plans and recommendations.
  • Established lasting relationships with clients by consistently delivering exceptional service and maintaining open lines of communication.

Licensed Benefit Advisor

Alight
06.2023 - 12.2023
  • Conducted thorough needs assessments, enabling tailored solutions for each client''s unique requirements.
  • Increased customer retention through timely follow-ups and continuous support for their benefit needs.
  • Streamlined application processes for clients, resulting in faster enrollment and service delivery.

General Clerk II

Serco
10.2019 - 06.2023
  • Analyzed policy impacts, optimizing ACA application workflows for enhanced efficiency
  • Streamlined case decision processes, significantly reducing resolution times
  • Pioneered innovative data management techniques to safeguard confidential information

Education

High School Diploma -

Lincoln High School
Dallas, Texas
05.2014

Skills

  • Customer Service
  • Data Entry
  • De-escalation
  • Conflict resolution

Certification

Accident, Life, & Health Insurance License (current)

FL, GA, IL, MI, OK, OH, TX, WI

Accomplishments

Ranked 12 of 220 agents during tenure at Willis Towers Watson.

Timeline

Licensed Benefit Advisor

Allstate (Healthcompare)
03.2025 - Current

Licensed Benefit Advisor (seasonal)

Willis Towers Watson
07.2024 - 01.2025

Licensed Benefit Advisor

Alight
06.2023 - 12.2023

General Clerk II

Serco
10.2019 - 06.2023

High School Diploma -

Lincoln High School
Jimesia Beaty