

Customer Service Representative with over 9 years of experience, specializing in de-escalation, data entry, and conflict resolution. Proven track record in enhancing customer satisfaction through expert handling of complex health benefit queries and efficient policy impact analysis. Committed to leveraging meticulous data management skills and empathetic customer engagement to drive business success and client trust.
Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
Accomplishments:
Rookie of the Year- Sold 192 policies, role goal was 80.
Annual Leader’s Club Champion- Consistently ranked in the top 30 agents throughout the company.
Accident, Life, & Health Insurance License (current)
FL, GA, IL, MI, OK, OH, TX, WI
Ranked 12 of 220 agents during tenure at Willis Towers Watson.