JIMIYA HOBSON
Chicago,IL
Summary
Healthcare operations professional with 7+ years of experience supporting patient access, registration, insurance workflows, electronic health records, and administrative coordination. Experienced with Epic, patient scheduling, documentation accuracy, privacy practices, and high-volume patient communication. Known for being dependable, patient-focused, adaptable, and willing to step in to solve problems, support teammates, and keep daily operations moving. Currently pursuing an Associate of Applied Science in Health Information Management.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
ILLINOIS DERMATOLOGY INSTITUTE
Chicago, IL
10.2023 - Current
- Streamlined patient intake and scheduling processes, reducing average wait times by 14%
- Maintain and review patient information in electronic health record systems with attention to accuracy, completeness, and confidentiality.
- Supported insurance workflows and guided patients through questions or next steps with clear, professional communication.
- Partnered with providers and administrative teammates to address documentation needs and resolve routine issues, enhancing overall patient experience.
Patient Access Specialist / Credentialing Support
NORTHWESTERN MEMORIAL HOSPITAL
Chicago, IL
08.2021 - 10.2023
- Managed medical records for over 400 patients per day.
- Updated reference materials on Medicare/Medicaid and third-party payer requirements, ensuring compliance with current guidelines and policies.
- Organized and maintained physical and electronic records, enhancing documentation accuracy, accessibility, and confidentiality.
- Supported patient admissions and discharge workflows in Epic, ensuring accurate data entry and efficient processing.
Customer Contact Representative
ADVOCATE AURORA HEALTH
Chicago, IL
10.2018 - 07.2021
- Managed communication for 300 patients during pandemic, upholding accuracy and HIPAA compliance.
- Supported patient onboarding and discharge workflows and contributed to a reported 1.5% reduction in Epic data-entry errors.
- Managed high-volume queue of over 100 inquiries daily, ensuring accuracy, quality service, and timely follow-up.
Barista Shift Lead
STARBUCKS
Chicago, IL
07.2016 - 09.2018
- Managed shift operations, enhancing customer service and ensuring transaction accuracy in a fast-paced environment.
- Trained and oriented new team members on company procedures, fostering a consistent service experience.
- Resolved customer concerns and payment issues calmly while helping maintain service standards during peak periods.
- Resolved customer concerns and payment issues, maintaining service standards during peak periods.
Office Administrative Assistant
MINNIE RIPERTON APARTMENTS
Chicago, IL
02.2014 - 05.2016
- Managed phone and email inquiries, scheduled appointments, and delivered administrative support to ensure smooth office operations.
- Streamlined organization of supplies and workspaces while addressing customer issues for enhanced service responsiveness.
- Recorded audit results, corrective actions, and documentation to maintain compliance and accuracy.
Education
Associate of Applied Science - Health Information Management
Malcolm X College
Chicago, IL 07.2026 - 10.2026
Skills
- Epic and electronic health records (EHR)
- Medical records and documentation
- Insurance verification
- HIPAA compliance
- Data entry
- Workflow management
- Patient education
- Healthcare administration
Timeline
Associate of Applied Science - Health Information Management
Malcolm X College
07.2026 - 10.2026
Patient Care Coordinator
ILLINOIS DERMATOLOGY INSTITUTE
10.2023 - Current
Patient Access Specialist / Credentialing Support
NORTHWESTERN MEMORIAL HOSPITAL
08.2021 - 10.2023
Customer Contact Representative
ADVOCATE AURORA HEALTH
10.2018 - 07.2021
Barista Shift Lead
STARBUCKS
07.2016 - 09.2018
Office Administrative Assistant
MINNIE RIPERTON APARTMENTS
02.2014 - 05.2016