Jimma Jetton
1301 Sierra Blanca Dr Wylie,TX
Summary
Oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher/CSR/ Impound Clerk
Jordan Towing EMPLOYED 2 TIMES
Plano, TX
11.2016 - 03.2024
- Facilitated swift technician deployment for emergency scenarios at both the dealership and body shop. Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Ensured compliance with safety regulations and company policies.
- Assigned drivers to appropriate routes based on customer needs.
- Facilitated quick and accurate return of impounded vehicles to rightful owners, meticulously documenting the process and handling all payment transactions.
Lead Truck Adviser
Truckstops of America
Rockwall
03.2020 - 12.2021
- Greeted customers and provided excellent customer service.
- Managed incoming phone calls related to customer inquiries and scheduled appointments.
- Created work orders for truck technicians detailing the necessary repairs and services needed.
- Documented vehicle repair services, including labor times and parts used for each job.
- Reviewed invoices prior to processing payment from customers.
- Daily tasks include counting tires, managing inventory, closing out shifts, and stocking the parts room with inventory.
Bakey Department
Walmart
Rockwall, TX
05.2017 - 11.2017
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
CSR Dispatching Towing
united Road Towing
Plano, TX
12.2013 - 04.2017
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Kept detailed and updated records of calls in physical and electronic databases.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
associate in criminal justice -
Kaplan University ONLINE
Davenport, IA09-2014
High School Diploma -
Plano Sr High School
Plano, TX06-1988
Skills
- Customer service (10 years)
- Phone Etiquette (10 years)
- Typing (10 years)
- Critical thinker
- Customer Relations
- Data Entry
Certification
TSA Mentor Training Class, 03/01/21 to become Lead Truck advisor for training new employees
Timeline
Lead Truck Adviser
Truckstops of America
03.2020 - 12.2021
Bakey Department
Walmart
05.2017 - 11.2017
Dispatcher/CSR/ Impound Clerk
Jordan Towing EMPLOYED 2 TIMES
11.2016 - 03.2024
CSR Dispatching Towing
united Road Towing
12.2013 - 04.2017
associate in criminal justice -
Kaplan University ONLINE
High School Diploma -
Plano Sr High School
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