Jimmara Finnie
Fairburn,GA
Summary
Experienced and dependable individual with a proven track record of efficiently completing tasks in various settings. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact, while learning and growing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
wellington Insurance group
Telework , TX
06.2023 - Current
- Ensured accurate understanding of policy coverage by meticulously reviewing homeowner’s policy.
- Completed contents valuation reports utilizing Enservio to streamline insured's claim process.
- Investigated and managed small claims to minimize the need for field adjuster investigation
Sales Development Representative
1Connect Consulting
Atlanta , GA
01.2021 - 06.2023
- Ensured timely and efficient collection of outstanding accounts receivables by maintaining regular communication with customers
- Expands customer base and generates new business opportunities for sales growth
- Partnered with team members to devise and execute impactful sales plans for specific market segments.
- Cultivated new and expanded sales prospects, resulting in increased customer opportunities and sales growth.
Customer Support Agent
Aicha African Hair Braiding
Remote , Georgia
02.2019 - 01.2021
- Provided technical support to customers regarding product use and troubleshooting.
- Responded promptly to customer complaints and concerns.
- Maintained accurate records of customer interactions and transactions.
- Explained features, benefits, warranties, guarantees, return policies.
Front Desk Receptionist
Gordon State College
Barnesville, GA
08.2017 - 02.2019
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
BBA - Cum Laude
Kennesaw State University
Kennesaw, GA05-2023
Skills
- Microsoft: Word, Excel, & PowerPoint
- Excellent time management skills
- Active Listening
- Team Collaboration
- Relationship Building
- Public Speaking
- Time Management
- Policy Interpretation
- Property Inspection
- Technical knowledge
- Understanding of insurance policies
- sales negotiator
Certification
- Microsoft Office Suites Training
- Hippa Certification
Timeline
Customer Service Representative
wellington Insurance group
06.2023 - Current
Sales Development Representative
1Connect Consulting
01.2021 - 06.2023
Customer Support Agent
Aicha African Hair Braiding
02.2019 - 01.2021
Front Desk Receptionist
Gordon State College
08.2017 - 02.2019
BBA - Cum Laude
Kennesaw State University
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