Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Jimmia Brewer

Oakland,CA

Summary

Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions. Talented at keeping personnel, building and equipment secure.

Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment.

Detailed security professional with Number years of experience bringing leadership and intuition to commercial and private security teams. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated situations.

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Veteran security associate with demonstrated expertise in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment. Familiar with various weaponry and well-trained in successful strategies for emergency response and de-escalating conflicts.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Security Officer

Securitas Security Services USA
Oakland , CA
06.2019 - 06.2020
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to Number emergencies weekly.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Phone Banker

Wells Fargo
Oakland , CA
10.2015 - 09.2018
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Calculated fees due, interest and change for customer transactions.
  • Wrote and distributed customer correspondence.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Customer Service Representative

Ross
Oakland Ca, CA
10.2014 - 08.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Cashier

Target
Oakland , CA
03.2009 - 08.2014
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained cash drawer of $Amount or more per shift.
  • Greeted over Number patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned Job title and Job title positions and provided backup at key times.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Set up new sales displays each Timeframe.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.
  • Helped customers complete purchases, locate items and join reward programs.

Education

Cosmetology - Cosmetology

Merced College
Merced, CA
03.2009

Skills

  • Team Player
  • Employee and Visitor Screening
  • Intrusion Detection
  • Microsoft Outlook
  • Ground Patrol
  • Time Management
  • Data Logging
  • Symantec
  • Detail-Oriented
  • McAfee
  • Speaking
  • Writing
  • Wireshark
  • Negotiation
  • Troubleshooting
  • Instructing
  • Coordination
  • Dispatching
  • Service-Orientation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Officer

Securitas Security Services USA
06.2019 - 06.2020

Phone Banker

Wells Fargo
10.2015 - 09.2018

Customer Service Representative

Ross
10.2014 - 08.2017

Cashier

Target
03.2009 - 08.2014

Cosmetology - Cosmetology

Merced College
Jimmia Brewer