Jimmie Bowers
Hurricane
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowe's Home Improvement
Saint George, UT, USA
02.2025 - Current
- Oversee 140+ associates to ensure departments are filled accurately while also monitoring payroll.
- Executed POGs and District initiatives both with Merch and Sales
- Prepped and Trained Associates and Department supervisors to assist with promotional opportunities.
- Addressed customer issues in a professional manner to increase longevity with customer relationships.
- Assisted customers accordingly to find things they need to complete their home improvement projects.
- Increased HTD PSS Sales by 10.47% vs LY
- Increased HTD MVD Sales by 4.44% vs LY
- Increased HTD Pro Credit Apps by 24.55% vs LY
- Increased Best Survey Leadership Effectiveness Score by 20% (87%)
- Develop B2B Relationships with our Top Pro Account
Service Supervisor
Cintas
Ontario, CA, USA
10.2023 - 02.2025
- Oversee 10 service reps & drivers within their routes to provide proper support within customer service
- Prevent loss business & secure renewed agreements to increase the longevity with service
- Negotiating agreement pricing with businesses who pay for our services (B2B service)
- Conduct Evaluations with drivers as well as provide feedback (if need be) with service and proper driving (Smith System)
- Certified SMITH System evaluator
Department Manager
Floor & Decor
Rancho Cucamonga, CA, USA
04.2017 - 10.2023
- Successfully resolved customer issues in a professional Manner
- Was assigned store keys, alarm code, and safe code
- Assist customers in selecting items and provide recommendations to increase store revenue
- Taught associates and customers and gave them installation tips to complete projects
- Printed Weekly, Monthly and Yearly Reports
- Manage merchandise displays and stock inventory on the floor
- Helped open two new stores (Moreno Valley & Murrieta)
- Prepped new associates, assistant managers, and department managers for their new roles
Retail Sales Associate
PacSun
Rancho Cucamonga, CA, USA
09.2015 - 04.2017
- Greet customers in a professional manner
- Assist customers in selecting items and provide recommendations to increase store revenue
- Cashier
- Shoe sales assistant
- Manage merchandise displays and stock inventory on the floor
Education
Business Management - Still Attending -
Utah Tech University
Saint George, UT06-2028
Business Management - Online course
Norco College
Norco, CA12.2024
High School Diploma -
Corona High School
Corona, CA06.2015
Skills
- Customer satisfaction surveys , Payroll, Team development, Employee relations management, Upselling, On-the-job training (training delivery method), Achieving sales targets, Data visualization software proficiency, Profit and loss analysis, Assistant manager experience, Analytical thinking, Microsoft PowerPoint, Consultative selling, Staff scheduling, Conflict resolution, Strategic planning, Job shadowing (employee development activity), Phone communication, Mentoring, Financial performance measurement, Analysis skills, Internal hiring, POS systems, Teamwork, Cost control, Supervising experience, CRM system proficiency, Delegation, Team leadership, Referrals (candidate sourcing), Coaching, Self-directed learning, Organizational skills, Forecasting, Formal training programs, Recruiting, Complaint handling, Budgeting, Sales team management, Recruitment agencies, Customer relationship building, Power BI, Cash reconciliation, Project management, Account management, Performance management, Employee engagement, Cross-selling, Sales coaching, E-learning (training delivery method), Time management, Microsoft Word, Team management, Workshop facilitation, Overseeing payroll, Team motivation (leadership skill), Human resources, Problem-solving, Customer service
Willing To Relocate
- Southern Utah, Nevada, California
Personal Information
- Authorized To Work: US
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Willing to relocate to: Ivins, UT - Hurricane, UT - Washington, UT, Authorized to work in the US for any employer
Certification
- Driver's License
- CPR Certification
- Pallet Jack Certification
- Forklift Certification
Languages
Spanish
English
Timeline
Assistant Store Manager
Lowe's Home Improvement
02.2025 - Current
Service Supervisor
Cintas
10.2023 - 02.2025
Department Manager
Floor & Decor
04.2017 - 10.2023
Retail Sales Associate
PacSun
09.2015 - 04.2017
Business Management - Online course
Norco College
Business Management - Still Attending -
Utah Tech University
High School Diploma -
Corona High School